Plugin Support
MixHa
(@mixha)
Hello @shaylamiguel ,
Thank you for sharing the details on the issue.
Your restore process stops at 0% because PHP is repeatedly encountering an error — “unserialize(): Error at offset …” — originating from a hidden file located at:
/wp-content/uploads/woocommerce_uploads/.8133724c.css
A CSS file should never contain PHP code or call unserialize(). The fact that this file triggers eval() + unserialize() errors strongly suggests it is corrupted or potentially malicious. The restore process hits this file very early, which causes it to fail before any actual progress is made.
Recommended next steps:
Using SFTP or your File Manager, delete or rename the file .8133724c.css. Please review its contents first; if you find embedded PHP code, treat it as malware.
Scan your uploads directory for other hidden, dot-prefixed files and remove any that appear suspicious.
Enable the ZipArchive PHP extension on your server (it is currently disabled or missing).
Force-stop both processes as shown here: https://prnt.sc/1trv1tm
Retry the restore.
Please let me know the result after applying these steps.
Kind regards
Plugin Support
MixHa
(@mixha)
Hey @shaylamiguel ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.
Kind regards
