Backup Restore issue

  • maxmox

    (@maxmox)


    1 week ago

    Debug code: BMI-OrgIf2eU-02192
    backup failed at 22%

    Could you please support

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support MixHa

    (@mixha)

    1 day, 18 hours ago

    Hello @maxmox ,

    Sorry for the delayed reply. Your restore process is failing due to a browser side issue. The restore requests are failing during the fetching process on the browser side, which means the requests are not reaching the PHP side to be handled by our plugin.

    Please try the following steps, which should resolve the issue:

    Install this custom version:
    https://drive.google.com/file/d/1sUGljmo0Cx_p-89gZgrAWNKqSD-tK2tl/view?usp=drivesdk

    Try using another browser and ensure your internet connection is stable.
    Start a new restore process.

    If the issue persists, please share a new debug code.

    Kind regards

Viewing 1 replies (of 1 total)

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