Plugin Support
MixHa
(@mixha)
Hello @ruxhart ,
Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team
And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm
Please paste the debug code in your reply.
Kind regards
The thing is, after a failed backup attempt, I can’t access to my WP control panel, I get an internal server error. I close my browser window when I see the process has froze and when I go back, this is what I get.
Is there a way to tell the backup process to stop itself “more gracefully” when it stops working for some time, as it happens here? So I could then get the debug info
Here is the debug info I managed to get: BMI-WRd35HYt-78603
Mind you, this is after I had to reinstall the website, I’m just trying to see if it helps at all.
Plugin Author
iClyde
(@iclyde)
Hi @ruxhart
My apologies for delayed reply.
I didn’t notice any issues on your website or errors.
Overall I barely have any idea how backup process can do such thing to your website, I don’t recall any similar cases, backup process does not write any files that are unrelated to our plugin and these related to our plugin are not included during site request.
Could you please try on empty site on the same server with latest version 1.4.5?
If it fail, please enable WP_DEBUG and WP_DEBUG_DISPLAY in your wp-config.php which will show you which file and why the error happens, if you copy its contents it will be enough for me to understand the issue.
The only thing I can imagine is running out of space during the backup when your hosting provider fakes the amount of free space and our plugin can’t write the config file which causes the issue, but it has been resolved in v1.4.5 and our plugin can self-repair that.
Let me know how it went 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hello @ruxhart ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.
Kind regards
