Dear @artsdotter ,
Thanks for reporting.
The 1.6.8.1 is the latest version of the plugin.
May we assume that updating the plugin helped with the issue you faced?
In case you still need assistance, please, just let us know.
Best,
BackupGuard Team
Thread Starter
LD
(@artsdotter)
No, I was wondering if the latest updated CAUSED the problem, because my last successful update was at version 1.6.8.
Thanks
Dear @artsdotter ,
Thanks for getting back to us.
The latest update of the plugin could not cause an issue like that.
May we kindly ask you to clear the cache of the browser or else try to use the plugin with the incognito mode of the browser and let us know, if the issue persists?
Also, you can try to reinstall the plugin.
Please, give it a try and inform us about the results.
Best,
BackupGuard Team
Thread Starter
LD
(@artsdotter)
The backup still isn’t working. Have purged browser cache, hosting cache, tried different browsers and computers, and tried other sites hosted on the same server (through siteground.) All having problems. Interestingly, when I delete the plugin and reinstall it, it shows the aborted old backup attempts as “successful” but a 0 MB size.
Dear @artsdotter ,
Thanks for getting back to us.
May we know if you have tried with the incognito mode of the browsers?
In case you tried and the issue persists, please, contact us via [email protected] email address so we can assist further.
Please, attach the support thread URL so we can identify you easily.
Looking ahead to hearing from you soon.
Best,
BackupGuard Team
Thread Starter
LD
(@artsdotter)
I have tried incognito along with everything else. Still not working on any of my sites. Will send email. I see someone else is having this problem who is also hosting at siteground, as I am (sites not at siteground continue to work.)
Dear @artsdotter ,
Thanks for the update.
May we kindly ask you to check your email address, since our support representative replied to you.
Thanks,
BackupGuard Team
