Backup won’t work

Resolved

(@jokster33)

Tried to migrate this https://anahit.e-com.hr/?backup-migration=BMI_BACKUP&backup-id=BM_2025-07-22_09_46_28_VGNmTb5lj41xa0pe.zip&t=1753177612412&sk=KWDr6T31Fu5no7NI on the main domain but failed

It seems like error is caused when trying to see if there is enough space on the server. Execution time is high and we believe that this is not cause of an issue.

The log goes as follows:

0
[STEP] [2025-07-22 10:26:30] Initializing restore process
[WARN] [2025-07-22 10:26:31] PHP CLI is disabled manually, plugin will omit all PHP CLI steps.
[INFO] [2025-07-22 10:26:31] Backup & Migration version: 1.4.9.1
[INFO] [2025-07-22 10:26:31] Creating lock file
[STEP] [2025-07-22 10:26:31] Initializing download process
[SUCCESS] [2025-07-22 10:26:31] Downloading initialized
[STEP] [2025-07-22 10:26:31] Downloading remote file…
[INFO] [2025-07-22 10:26:31] Used URL: **.zip&t=1753177612412&sk=
[INFO] [2025-07-22 10:26:32] Download progress: 2/132 MB (1%)
[INFO] [2025-07-22 10:26:37] Download progress: 7/132 MB (5%)
[INFO] [2025-07-22 10:26:44] Download progress: 14/132 MB (10%)
[INFO] [2025-07-22 10:26:50] Download progress: 20/132 MB (15%)
[INFO] [2025-07-22 10:26:58] Download progress: 28/132 MB (20%)
[INFO] [2025-07-22 10:27:04] Download progress: 34/132 MB (25%)
[INFO] [2025-07-22 10:27:10] Download progress: 40/132 MB (30%)
[INFO] [2025-07-22 10:27:17] Download progress: 47/132 MB (35%)
[INFO] [2025-07-22 10:27:23] Download progress: 53/132 MB (40%)
[INFO] [2025-07-22 10:27:31] Download progress: 61/132 MB (45%)
[INFO] [2025-07-22 10:27:37] Download progress: 67/132 MB (50%)
[INFO] [2025-07-22 10:27:44] Download progress: 73/132 MB (55%)
[INFO] [2025-07-22 10:27:50] Download progress: 80/132 MB (60%)
[INFO] [2025-07-22 10:27:56] Download progress: 86/132 MB (65%)
[INFO] [2025-07-22 10:28:04] Download progress: 93/132 MB (70%)
[INFO] [2025-07-22 10:28:10] Download progress: 100/132 MB (75%)
[INFO] [2025-07-22 10:28:17] Download progress: 106/132 MB (80%)
[INFO] [2025-07-22 10:28:23] Download progress: 112/132 MB (85%)
[INFO] [2025-07-22 10:28:31] Download progress: 120/132 MB (90%)
[INFO] [2025-07-22 10:28:37] Download progress: 126/132 MB (95%)
[INFO] [2025-07-22 10:28:43] Download progress: 132/132 MB (100%)
[INFO] [2025-07-22 10:28:43] Unlocking migration
[SUCCESS] [2025-07-22 10:28:43] Download completed (took: 132.3271420002s)
[STEP] [2025-07-22 10:28:43] Looking for backup manifest
[SUCCESS] [2025-07-22 10:28:43] Manifest found remote name: *****.zip
[STEP] [2025-07-22 10:28:43] Requesting restore process
[END-CODE] [2025-07-22 10:28:43] #205
[WARN] [2025-07-22 10:28:45] PHP CLI is disabled manually, plugin will omit all PHP CLI steps.
[SUCCESS] [2025-07-22 10:28:45] Restore process responded
[SUCCESS] [2025-07-22 10:28:45] Locking migration process
[STEP] [2025-07-22 10:28:45] Initializing restore process
[INFO] [2025-07-22 10:28:45] Backup & Migration version: 1.4.9.1
[INFO] [2025-07-22 10:28:45] Initializing custom error handler
[INFO] [2025-07-22 10:28:45] Site which will be restored: **site_url**
[INFO] [2025-07-22 10:28:45] PHP Version: 7.4.33
[INFO] [2025-07-22 10:28:45] WP Version: 6.8.2
[INFO] [2025-07-22 10:28:45] MySQL Version: 5.5.5
[INFO] [2025-07-22 10:28:45] MySQL Max Length: 268435456
[INFO] [2025-07-22 10:28:45] Web server: Apache
[INFO] [2025-07-22 10:28:45] Max execution time (in seconds): 30000
[INFO] [2025-07-22 10:28:45] Memory limit (server): 1512M
[INFO] [2025-07-22 10:28:45] Memory limit (wp-config): 40M
[INFO] [2025-07-22 10:28:45] Memory limit (wp-config admin): 1512M
[SUCCESS] [2025-07-22 10:28:45] Restore process initialized successfully.
[STEP] [2025-07-22 10:28:45] Free space checking…
[INFO] [2025-07-22 10:28:45] Checking if there is enough amount of free space
[INFO] [2025-07-22 10:28:45] Requires at least 377013218 bytes. [359.55 MB]
[INFO] [2025-07-22 10:28:45] Disk free space function is disabled by hosting.
[INFO] [2025-07-22 10:28:45] Using dummy file to check free space (it can take some time).
[VERBOSE] [2025-07-22 10:33:46] Front End Ajax Error START
[VERBOSE] [2025-07-22 10:33:46] call = restore-backup
[VERBOSE] [2025-07-22 10:33:46] 0_x = response is not defined
[VERBOSE] [2025-07-22 10:33:46] 1_x = restore-backup
[VERBOSE] [2025-07-22 10:33:46] 2_file = some_backup
[VERBOSE] [2025-07-22 10:33:46] 2_remote = true
[VERBOSE] [2025-07-22 10:33:46] 2_secret =
[VERBOSE] [2025-07-22 10:33:46] 2_ignoreRunning = false
[VERBOSE] [2025-07-22 10:33:46] 2_tmpname = false
[VERBOSE] [2025-07-22 10:33:46] 2_action = backup_migration
[VERBOSE] [2025-07-22 10:33:46] 2_token = bmi
[VERBOSE] [2025-07-22 10:33:46] 2_nonce = 7568df045c
[VERBOSE] [2025-07-22 10:33:46] 2_f = restore-backup
[VERBOSE] [2025-07-22 10:33:46] Front End Ajax Error END
[ERROR] [2025-07-22 10:33:46] Browser-side error detected, the process will try to restart with alternative methods, otherwise it will throw error window.
[VERBOSE] [2025-07-22 10:33:46] Browser-side error detected, the process will try to restart with alternative methods, otherwise it will throw error window.

We tried it with 8.1 php version and also 7.4 php version.

We checked all server configurations, such as execution time, max upload size, etc.

Can you please help us figure out why this is an issue?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support MixHa
(@mixha)

10 months, 2 weeks ago

Hello @jokster33 ,

Please never share the direct link to site backups publicly, as your data may get compromised. I recommend that you take the proper security measures immediately.

The biggest reason we made debug log code system is exactly to prevent public exposure of any critical information.

A kind reminder on how to share a debug log: Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team
And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm
Please paste the debug code in the support ticket.

—

Without the debug log, we cannot surely determine the cause of the restore fail, but I will follow on what you wrote. In our plugin, it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack of free space.

Step list of the solution:
1. Go to the “Other options” section
2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
4. Save the “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm
6. Run your process once again

Let me know if that resolves your issue
Thank you!

Thread Starter Josip Meštrović
(@jokster33)

10 months, 2 weeks ago

Thx for the answer, here’s my code if that helps you with anything: BMI-R00K3XcR-33340

I will try to disable free space check and will let you now if that fixed the issue.

Thx again!

Plugin Support MixHa
(@mixha)

10 months ago

Hey @jokster33 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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