Subject: Urgent: Backup Failed
Dear IT Support,
I am writing to inform you that my backup failed this morning. I received an error message : BMI-d1Pg5Pxu-68975 and BMI-QjCiHNNM-71069
This is a serious issue as I have important files and data that need to be backed up regularly. I request your immediate assistance in resolving this problem.
Please reply to this email : [email protected] as soon as possible with the steps I need to take to fix the backup failure. I appreciate your prompt response and support.
Sincerely,
PAYAM
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This reply was modified 2 years, 11 months ago by
parseen.
Plugin Author
iClyde
(@iclyde)
Hi @parseen
Please reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j
It seem like something is wrong with your plugin configuration, maybe some configuration files were removed by someone.
In any case, let me know what’s your hosting provider is, and if our plugin worked before on your website.
Debug codes provided by you does not show that any backup or migration process was initialized.
After configuration reset, if the plugin will be manageable, follow steps below:
Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
Once you do that, please follow these steps:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
When you do that, try to run your backup once again.
Let me know if that worked for you 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @parseen ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
