It sounds like you are only successfully getting the database portion of the backup. To confirm this, run two alternative schedules – one database-only and the other files-only.
You should either see both complete, or an error or stalled backup on (probably) the files-only backup. With a backup that size, it could be that you are running into some timing-out or CPU limitations on your server.
Let me know what you find and we can help you troubleshoot from there, okay?
Kat
At 807 bytes, it’s not even the database. It is a dump file, but it only contains the create statement for the first table, wp_commentmeta. Not even any inserts, just the create. I did a mysqldump last week to make some clones to work on, and that always completes in under a minute.
I just did a manual files-only backup; it ran for a few minutes and then acted like it was done but didn’t create any files in the backup directory, nor entries in the UI. The process does create a temp file while running, but that file disappears long before the plugin claims to have completed.
Okay, it sounds like there might be an issue with one of the functions used to back up the files.
We first use the Unix Zip Command and if that isn’t available, we use ZipArchive to build the zip file in php – this second option needs an additional function on the server to work called proc_open. Check with your host to see if these options are available or maybe just corrupted?
– Unix Zip Command, or
– ZipArchive, using the proc_open function
I’m sorry for the trouble you’re having, please let me know what you find?
Thanks,
Kat
We have a fairly “stock” up-to-date version of WordPress. Our theme is custom, but doesn’t involve any of that sort of low-level functionality, and hasn’t been substantially modified in a long time. We are on IIS, but have been all along and it used to work just fine. Our PHP is 5.4, which I didn’t realize until just now. That seems insanely old, but WP itself doesn’t seem to mind. I guess I should upgrade it whether it helps this problem or not.
Hi there –
You didn’t say whether your server contains the functions our plugin needs to run or not – you’d want to check with your host about that as it’s not usually something individual site owners control.
As far as the PHP, we are okay working back to 5.3.2 as far as I know so I don’t think that is the problem. Though if you updated it and that worked definitely let me know.
I’ll look to hear back from you and see what you find out, okay?
Kat
Hey there – if you are still experiencing issues and want to work through more troubleshooting, please let me know and we can reopen this ticket.
Anyone else having this issue please start a new topic on the support forums, okay?
Thanks so much and I’m going to mark this resolved pending further notice.
Kat
