• Resolved macrochen

    (@macrochen)


    Just installed backupwpcp and run full backup, first few tries with 2 errors and 19 warnings in, after change “Maximum script execution time” from 30 to 20, still have errors shown as below.

    Thanks for help

    Error messages in logs are:
    [INFO] BackWPup 3.7.1; A project of Inpsyde GmbH
    [INFO] WordPress 5.4 on https://miacastar.com/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: Daily backup
    [INFO] Logfile is: backwpup_log_232efd_2020-04-06_19-21-14.html
    [INFO] Backup file is: 2020-04-06_19-21-14_NE3LOW2W01.zip
    [06-Apr-2020 19:21:14] 1. Try to backup database …
    [06-Apr-2020 19:21:14] Connected to database u247788363_K1qM8 on mysql
    [06-Apr-2020 19:21:20] Added database dump “u247788363_K1qM8.sql” with 4.36 MB to backup file list
    [06-Apr-2020 19:21:20] Database backup done!
    [06-Apr-2020 19:21:22] 1. Trying to make a list of folders to back up …
    [06-Apr-2020 19:21:37] Added “wp-config.php” to backup file list
    [06-Apr-2020 19:21:37] 1990 folders to backup.
    [06-Apr-2020 19:21:38] 1. Trying to create a WordPress export to XML file …
    [06-Apr-2020 19:21:39] Check WP Export file …
    [06-Apr-2020 19:21:39] WP Export file is a valid WXR file.
    [06-Apr-2020 19:21:39] Added XML export “Miacastar.wordpress.2020-04-06.xml” with 1.15 MB to backup file list.
    [06-Apr-2020 19:21:39] 1. Trying to generate a file with installed plugin names …
    [06-Apr-2020 19:21:39] Added plugin list file “Miacastar.pluginlist.2020-04-06.txt” with 2.36 KB to backup file list.
    [06-Apr-2020 19:21:39] 1. Trying to generate a manifest file …
    [06-Apr-2020 19:21:39] Added manifest.json file with 3.75 KB to backup file list.
    [06-Apr-2020 19:21:39] 1. Trying to create backup archive …
    [06-Apr-2020 19:21:39] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [06-Apr-2020 19:25:34] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:25:34] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:26:08] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:26:32] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:26:32] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:27:08] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:27:33] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:27:33] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:28:20] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:28:20] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:29:12] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:29:44] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:29:46] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:30:34] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:31:14] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:31:14] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:32:13] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:32:53] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:32:53] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:33:56] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:34:46] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:34:46] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:35:54] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:36:54] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:36:55] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:38:16] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:39:24] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:39:25] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:41:13] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:42:45] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:42:45] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:44:56] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:46:48] WARNING: mysqli_query(): MySQL server has gone away
    [06-Apr-2020 19:46:49] WARNING: mysqli_query(): Error reading result set’s header
    [06-Apr-2020 19:49:03] WARNING: mysqli_ping(): MySQL server has gone away
    [06-Apr-2020 19:54:24] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 19:54:24] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 19:54:24] 1. Trying to check database …
    [06-Apr-2020 19:54:24] Database check done!
    [06-Apr-2020 19:54:24] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 19:59:26] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 19:59:26] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:04:34] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:04:34] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:09:39] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:09:40] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:14:42] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:14:42] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:19:49] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:19:49] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:24:54] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:24:54] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:29:55] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:29:55] ERROR: Step aborted: too many attempts!
    [06-Apr-2020 20:34:57] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Apr-2020 20:34:57] ERROR: Step aborted: too many attempts!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • happyAnt

    (@duongcuong96)

    @macrochen
    Sorry about the delayed response, please also give me your server information too:
    BackWPUp-> Settings -> Infomation tab -> press Get Debug Info
    TY

    Thread Starter macrochen

    (@macrochen)

    Sorry for late post, here we go.

    Thanks

    WordPress version: 5.4
    BackWPup version: 3.7.1
    PHP version: 7.4.4 (64bit)
    MySQL version: 10.2.31-MariaDB
    cURL version: 7.62.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://miacastar.com/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/u247788363/domains/miacastar.com/public_html
    Temp folder: /home/u247788363/domains/miacastar.com/public_html/wp-content/uploads/backwpup-ed622b-temp/
    Log folder: /home/u247788363/domains/miacastar.com/public_html/wp-content/uploads/backwpup-ed622b-logs/
    Server: LiteSpeed
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: u247788363
    Maximum execution time: 120 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 16:40
    Blog Time: 12:40
    Blog Timezone: America/Toronto
    Blog Time offset: -4 hours
    Blog language: en-GB
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 36.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sockets, sqlite3, standard, tidy, timezonedb, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Thread Starter macrochen

    (@macrochen)

    Actually I can backup DB successfully, only issue when backup files I believe.

    Thanks

    happyAnt

    (@duongcuong96)

    @macrochen
    hmm so please give me a screenshot of the job Files tab, also did you try with Tar.gz backup instead?

    happyAnt

    (@duongcuong96)

    @macrochen since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

Viewing 5 replies - 1 through 5 (of 5 total)

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