Hi there,
We do not support over email, we have Support System on our plugin site on this page. Please create new ticket on the same and you’ll get response ASAP!
If you already did this, I request you to check your email for reply notification as we have replied all tickets until now! If you do not see email in your inbox, it may land in your spam folder sometimes!
There is one more way to check your ticket answer that go to plugin site, login to your account and check support page for your tickets!
If you are still not satisfied with our support, we do not deserve your money and ready to refund anytime!
Hope this help you 🙂
hi
here is my ticket number
Ticket #2295
Have you changed status of this ticket to pending?
Asking because whenever customer replies back, status will be either Customer Reply or Open so we filter out by these statuses and reply tickets, otherwise it is very difficult to remember who given reply among hundreds of tickets!
I am going to disable user to change status now, so this will not happen again with anyone.
Your ticket is replied now, and I apologizes for this trouble on behalf of our team!
