Poor documentation, slow support

  • genoxpress

    (@genoxpress)


    2 years, 9 months ago

    I took the upgrade especially because of the “Frontend Project Manager”.

    Really disappointed that it does not allow for navigation beyond the dashboard. Just returns 404 error if you attempt to reach sections like “Projects”, “Tasks”, etc.

    It means the user “must” sign in to the WP dashboard to get things done

    Update: I’m adding only 1 more star. The bare bones documentation on this plugin is holding it back in my opinion.

    • This topic was modified 2 years, 9 months ago by genoxpress.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dylan James

    (@dylanjkotze)

    2 years, 9 months ago

    Hi there,

    Thanks for getting in touch and my sincere apologies for the trouble you are experiencing.

    This is a strange issue which I am looking forward to helping get resolved. I haven’t experienced this before and am not able to replicate it on my server, so I just wanted to ask if you could confirm a few things:

    1. What is the URL of the page that is set as the frontend project manager?

    2. What is the URL of one of the pages that is displaying 404?

    3. In case this is a plugin or theme conflict, could I ask to confirm which plugins and theme you are using if that is possible? That would allow me to try to reproduce the issue on my side to investigate it more closely.

    4. Could I ask what the setting in Settings > Permalinks is set to for the page URLs and if you could resave the Permalinks settings which will refresh the permalinks and confirm if this might resolve the issue?

    If you would prefer a refund, please let me know and I’ll assist with that.

    I am looking forward to your response and helping to get this fixed as soon as possible.

    Thanks so much for your time.

    Kindest regards,

    Dylan

    Thread Starter genoxpress

    (@genoxpress)

    2 years, 9 months ago

    Thanks for the response! It came quite late though, after i had already spent precious hours to finally figure it out on my own.

    Came down to permalink settings, had to set it to either “post” or “custom”

    Plugin Author Dylan James

    (@dylanjkotze)

    2 years, 9 months ago

    Thanks.

    My sincere apologies for the late response. I try my best to respond to all requests within 24 hours. Sorry for the inconvenience.

    Kindest regards,

    Dylan

Viewing 3 replies - 1 through 3 (of 3 total)

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