Banner Format/Display Issue | ww.wp.xz.cn

Resolved rayeason
(@rayeason)

6 months, 1 week ago

Hello and good day.

We are using the consent banner. However, sometimes the format and display are not properly showing.

The host is using css/js optimization so I believe this has something to do with it.

Do you have any recommendations for fixing this?

https://drive.google.com/file/d/1gNxvlnvTKv08pipImT7PuuTSzy0frSgt/view?usp=drivesdk

Viewing 1 replies (of 1 total)

Plugin Support Antonio Candela
(@antoiub)

6 months, 1 week ago

Hello @rayeason ,

I’m sorry to hear about the issue. Yes, if the host is using a CSS/JS optimization plugin, it can definitely affect the format and display of the consent banner.

In these cases, we generally recommend excluding our plugin from the optimization features by excluding the values indicated in this guide: https://complianz.io/errors-on-complianz-rest-api-troubleshooting-endpoint-exclusion/.

Could you please try this first and let us know if the problem persists?

Best,
Antonio

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1 reply
2 participants
Last reply from: Antonio Candela
Last activity: 6 months, 1 week ago
Status: resolved