• Please help a newbie! I tried changing the banner image from the kale image to another one but it’s not coming up. The image size is 1200 x 550. I don’t know why it’s not coming up after publishing. Please help!

    The page I need help with: [log in to see the link]

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  • Hi adebusola.

    Thank you for contacting us and for using our theme. We appreciate it.

    This is what I see when I visit your website –
    https://screenshots.firefox.com/j9vyjB4K0GFU4OWa/fit4healthng.com

    I don’t know if that’s the logo you wanted to have? As a bit of general advice, when you make changes like that, always empty your browser’s cache as well as any cache you might have installed on your website so that you’re sure you’re pulling new, fresh pages instead of cached ones.

    Hope this helps but if you have any additional questions, feel free to ask.

    Kind regards.

    Thread Starter adebusola

    (@adebusola)

    Thank you for responding. I’ve emptied cache. No change.
    Please help. Thank you.

    Ok, now I need to know since you said that you want to change the banner from the Kale image to another one and if you see this screenshot – https://screenshots.firefox.com/j9vyjB4K0GFU4OWa/fit4healthng.com there is another image showing up, so what image you would like to have there?
    Because, as far as I can tell, you’re not on the default Kale image any longer.

    As a reminder, please make sure that you have Kirki plugin installed and activated, or you might be missing some parts of the customizer’s options.

    FYI, here the link to our online documentation for Kale (Pro) – https://help.lyrathemes.com/collection/181-kale

    Awaiting your response.

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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