Banner only shows an accept option

Hi @katmacau ,

Thank you for reaching out.

The way cookie rejection works depends on the consent model. For Australia, the model is opt-out, which means cookies are accepted on the first visit, but users can freely opt out through the dedicated page. This is the compliant approach, as we follow the latest regulations.
The opt-out model applies to CCPA (California) as well, we have an article here about the US & Canada: https://complianz.io/cookie-consent-in-the-us-and-canada-what-you-need-to-know.

That said, with the ww.wp.xz.cn version you can only select one region at a time.
This means you’re limited to the opt-out consent type for your current setup.

If you’d like to change this behavior, you can create your own custom banner from scratch by following this guide:https://complianz.io/create-your-own-banner-from-scratch.

I hope this helps.
Best Regards,
Antonio

• This reply was modified 5 months ago by Antonio Candela.

Hi @katmacau ,

It’s correct that you only see the “Accept” button, that’s how the opt-out model works.
The user gives consent by default, and the withdrawal mechanism is provided through the Opt-out preferences or the Cookie Policy page.

If you’re using a custom page instead of the one generated by Complianz, you’ll need to add this shortcode: [cmplz-manage-consent] .
This will display the cookie categories and allow users to revisit and adjust their consent.

Let me know if that helps.