Plugin Support
Jasmine
(@hyenokian)
Dear @roh3002,
Thank you for your topic.
Our development team has reviewed your case and determined that we need additional information for further investigation.
We checked and noticed that everything works fine in this regard on our end. So, you may be experiencing an individual case.
Please contact us via this form for further investigation of your case. Our Dev Team is ready to check the case and help you accordingly as soon as possible.
Looking forward to hearing from you.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @roh3002,
We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.