Barely usable, so many inexplicable errors

  • daisycutter

    (@daisycutter)


    1 year, 9 months ago

    This plugin is barely usable, so many inexplicable errors with no way of rectifying or contacting support, somehow managed to create and immediately suspend a google adds account just by following prompts. Now I’m stuck and there’s literally no way to contact anyone at google about it. The Start Verification button in the site DOESN’T WORK, the phone number listed on the site is NOT CONNECTED and when you google other numbers to call them on, after entering the client number it transfers you to a different service which then tells you to look at the support site, which has no options other than Community posts full of people who have had the same issue with NO SOLUTION. What a complete joke.

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  • Thomas Vu

    (@thomasvu)

    1 year, 9 months ago

    Hi there,

    Thank you for reaching out to us here on our forum for the Google for WooCommerce extension!

    I understand that you’re going through some errors. We’d be happy to help you figure out each one of them. Could you provide us with some information to help us troubleshoot this together?

    1. I see that you’re stuck in the process of setting up your Google Ads account (after previously managing to have an account created and suspended) somewhere. Would you be able to provide a screenshot so we can get a visual depiction of this? You can use a tool like https://snipboard.io/ to easily share screenshots with us.

      Note: If there is any personal information on the screenshot, please redact that information before posting as this is a public forum.
    2. It sounds like you might be having some trouble with the verification process for entering a phone number— is that correct? If that’s the case, then we recommend checking these items:
      • Check for any blocks or filters on your phone: Sometimes, SMS messages from services like Google can be blocked or filtered as spam by your mobile carrier or by your phone’s settings. It’s worth checking if there’s any such filter in place and, if possible, temporarily disabling it to see if that resolves the issue.
         
      • Ensure the phone numbers are eligible for verification: Google might have specific requirements for the types of phone numbers that can be used for verification. For example, VOIP numbers or numbers from certain carriers may not be eligible. Make sure the numbers you’re using meet Google’s criteria for verification.
         
      • Contact Google Support: Since the issue persists across different devices and numbers, there might be a problem on Google’s end or with your account specifically. Contacting Google Support can provide you with more direct assistance.

    We look forward to hearing from you with additional clarification so we can better troubleshoot this issue together! 🙂

Viewing 1 replies (of 1 total)

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