Beware Poor Payouts

  • andyg20

    (@andyg20)


    11 months, 1 week ago

    We activated Woopayments on our site under the impression that we would have 7 days waiting period for the payments to be transferred to our account and then it would revert to every 3 days, as stated on the app page. After the 7 day waiting period it didn’t revert to the 3 day payment and when we contacted support we were informed that some sites have a longer timeframe to change the schedule, but couldn’t provide me with a timeframe!!

    It’s vitally important for any business to have a positive cashflow and to receive payments for goods or services in a timely manner, 7 days is ridiculous.

    We reverted back to Elavon, 24 hour payout and lower fees, shame on you Woopayments, pathetic!

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  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    11 months ago

    Hi Andy,

    I completely understand your feelings regarding the payout timescales and your decision to revert to Elavon.

    While WooPayments does typically transition to shorter payout periods after the initial waiting period, the specific timing can vary based on several factors, including product type, delivery time, and country of operation. This approach is common across many payment processors in the industry, though I recognize that doesn’t make it any less inconvenient for your business operations.

    I’m sorry to hear that this experience led you to stop using WooPayments, and I truly appreciate you giving it a try.

    Wishing you continued success with your business. If you ever have questions about WooPayments services down the line, we’re always here to help.

    Best,

Viewing 1 replies (of 1 total)

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