Big issue Give WP / WordPress
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Hi,
I decided to try out the free version of Give Wp before considering upgrading to a paid version.
Unfortunately I found that installing the plugin slowed down the WordPress back office considerably and that the donation request form wasn’t displayed even though I’d put the right shortcode on my page.Can you explain this to me?
PS: Is it possible to give you access in private mode?
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Hi @pgo19 ,
Glad you reached out! Happy to help.
I’ve been using GiveWP on a test site; however, I haven’t encountered both of those issues. You can see my tests in here — https://www.loom.com/share/671fe02b509c41d8b27e8e2a83fd63c2?sid=28af90b5-f1e4-4dee-a2e7-518e957793a9.
Did I do what was required to replicate the issues?
If not, please share the exact steps that you took to reproduce the issue. If you can also send a screen recording using a tool like loom.com, that would be significant in diagnosing the concern.
Furthermore, please send along your System Info.
Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
WordPress Environment
Home URL: https://leschroniquesde2050.fr
Site URL: https://leschroniquesde2050.fr
WP Version: 6.7.2
WP Multisite: –
WP Memory Limit: 512 Mo
WP Debug Mode: –
WP Cron: ✔
Language: fr_FR
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Show on Front: page
Page on Front: Accueil (#407)
Page for Posts: Défaire
Table Prefix Length: 2050_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded, leads Server Environment
Hosting Provider: DBH: localhost:3306, SRV: leschroniquesde2050.fr
TLS Connection: Connexion utilisé TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.28
PHP Post Max Size: 64 Mo
PHP Time Limit: 300
PHP Max Input Vars: 3000
PHP Max Upload Size: 64 Mo
cURL Version: 7.74.0, OpenSSL/1.1.1w
SUHOSIN Installed: –
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration
GiveWP Version: 3.22.1
GiveWP Cache: Activé
Database Updates: Toutes les mises à jours de la base de données sont terminéees.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ 2050_give_donors✔ 2050_give_donormeta✔ 2050_give_comments✔ 2050_give_commentmeta✔ 2050_give_sessions✔ 2050_give_formmeta✔ 2050_give_sequential_ordering✔ 2050_give_donationmeta✔ 2050_give_revenue✔ 2050_give_migrations✔ 2050_give_log
GiveWP Cache: Activé
GiveWP Cache: ✔Nouveau don✔Reçu de dons✔Donation Processing Receipt✔Nouveau don hors-ligne✔Instructions pour le don hors ligne✔Enregistrement d’un nouvel utilisateur✔Information d'enregistrement de l'utilisateur✔Commentaire sur le don✔Accès aux mails
Upgraded From: –
Test Mode: Activé
Currency Code: USD
Currency Position: Avant
Decimal Separator: .
Thousands Separator: ,
Success Page: https://leschroniquesde2050.fr/confirmation-de-don/
Failure Page: https://leschroniquesde2050.fr/le-don-a-echoue/
Donation History Page: https://leschroniquesde2050.fr/compte-donateur/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Don de Test, Don hors ligne
Default Payment Gateway: Don de Test
PayPal IPN Notifications: N/A
Donor Email Access: Activé
Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins
Admin Columns: par AdminColumns.com – 4.7.7
Admin Menu Editor: par Janis Elsts – 1.12.4
Advanced Custom Fields: par WP Engine – 6.3.12
Akismet Anti-spam: Spam Protection: par Automattic - Anti-spam Team – 5.3.7
Better Search Replace: par WP Engine – 1.4.10
Child Theme Configurator: par Lilaea Media – 2.6.6
Custom Post Type UI: par WebDevStudios – 1.17.2
Disable Gutenberg: par Jeff Starr – 3.2.2
Donations via PayPal: par Tips and Tricks HQ, Johan Steen – 1.9.10
Duplicate Page: par mndpsingh287 – 4.5.4
Forminator: par WPMU DEV – 1.41.1
Image Watermark: par dFactory – 1.7.4
Loco Translate: par Tim Whitlock – 2.7.1
Maintenance: par WebFactory Ltd – 4.17
One Click Demo Import: par OCDI – 3.3.0
Post Views Counter: par dFactory – 1.5.2
Re-add text underline and justify: par Brice Capobianco – 0.4.1
Simple Image Sizes: par Rahe – 3.2.4
Simple Local Avatars: par 10up – 2.8.3
Site Kit by Google: par Google – 1.148.0
Team Members: par WP Darko – 5.3.5
Theia Sticky Sidebar: par WeCodePixels – 1.7.0
WP Mail SMTP: par WP Mail SMTP – 4.4.0
Yoast SEO: par Team Yoast – 24.7
Zox Auto Load Posts: par MVPThemes – 1.0 Inactive Plugins
MVP Themes Social Buttons: par MVP Themes – 1.3.0
Query Monitor: par John Blackbourn – 3.17.2 Theme
Name: Zox News Child
Version: 1.0.0
Author URL: http://mvpthemes.com
Child Theme: Oui
Parent Theme Name: Zox News
Parent Theme Version: 3.17.0
Parent Theme Author URL: https://themeforest.net/user/mvpthemes/portfolioyou would see the lag in the back office if i could give you an access to it but i don’t see how to give you acess in a private mode
Hi @pgo19 ,
For now, at this point, we need to check for possible conflicts. Here is what you should do:
Step 1: Disable Plugins
- In the dashboard, navigate to the “Plugins” menu on the left sidebar. You will see a list of all your installed plugins. Select the checkboxes next to the plugins you want to disable.
- After deactivating the plugins, visit your website to see if the issue has been resolved. If it’s fixed, the problem was likely caused by one of the plugins.
Step 2: Enable Plugins One by One
- To identify the specific plugin causing the issue, re-enable your plugins one at a time.
- After reactivating each plugin, check your website to see when the issue reappears. This will help you pinpoint the problematic plugin.
- Once you identify the problematic plugin, you can leave it deactivated, update it, or seek support for a fix.
Step 3: Troubleshoot Themes
If the issue persists even after deactivating plugins, you may need to check if your theme is causing the problem.- Go to the “Appearance” menu in your dashboard.
- Click on “Themes” to see the list of installed themes.
Step 4: Activate a Default Theme
- Activate a default WordPress theme, like Twenty Twenty or Twenty Twenty-One. To accomplish this, click the “Activate” button on the default theme you want to use.
- Check your website to see if the issue is resolved. If it is, your original theme may be causing the issue.
You can also learn more about troubleshooting using our documentation here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
https://givewp.com/documentation/resources/how-to-troubleshoot-your-website-like-a-wordpress-support-engineer/Please let me know how it goes.
I’m looking forward to helping you get to the bottom of this!
Hi @pgo19 ,
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi,
nothing works.
There’s an issue with your plugin…
I have the same problem and found that GiveWP loads 50 JavaScript files on the front end. Most of these script files should be restricted to the backend.
I’ve deactivated ALL other plugins to isolate the issue.
For some reason, GiveWP is loading core WordPress files on the front end.
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