Hi @dwdonline,
The WooCommerce native option “shipping destination”, which would let you control the behavior for default shipping and billing addresses, is disabled by Fluid Checkout as it does not make sense in the context of how the plugin works.
Fluid Checkout only has one option that let you define if the billing address should be set to “same as shipping address” by default, however, it is not intended to remove the billing fields.
1. Could you confirm which settings have been turned off in the settings specifically?
2. Could you confirm whether the option “Billing address same as the shipping address checked by default” is checked or unchecked in the Fluid Checkout settings at WP Admin > WooCommerce > Settings > Fluid Checkout?
3. Is it possible that other plugins or some custom code are removing the billing fields for some reason?
Also, follow the instructions in the article below to find out if any plugins are conflicting with Fluid Checkout:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Best,
Diego
Hello,
I’ve disabled all extensions except WooCommerce and Fluid Checkout. Tried with just the default Storefront theme as well as the Twenty-Twenty-Two theme.
“Billing address same as the shipping address checked by default” is NOT checked.
If checking out as a guest, it doesn’t default to “Same as shipping address.” However, if the customer is logged in, it seems to be checking that. Is this saving in a cookie maybe? It seems to be accounts that have previously checked that box.
I would like to be able to disabled that function, and if they have clicked it before, for it to be removed.
Philip
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This reply was modified 4 years ago by
dwdonline.
Hi @dwdonline,
For returning customers, the checkbox for billing address same as shipping will always be marked as “checked” in case all the billing and shipping common fields match.
It is not currently possible to disable this behavior.
1. Could you expand on why disabling this feature would be beneficial to the user experience?
2. Could you send the URL of the website where this issue is happening so I can take a look?
Best,
Diego
Hi @dwdonline,
This topic is being closed due to inactivity.
Best,
Diego
