Billing email input not shown

  • Resolved siddheshsj

    (@siddheshsj)


    1 year ago

    Hi,

    Thank you for wonderful plugin. It really saved me time to manage orders.

    We are having issue while adding the email address for clients. If i login as admin and want to place order for my client though it allows me to fill in customer billing details like name and address, it doesnt allow me to add billing email or its hidden probably as i’m already logged in.

    Here is the screenshot: https://siddhesh-sjinnovation.tinytake.com/msc/MTA3NzI3MjJfMjQ0ODcwNzY

    Can you please assist on why billing email is not available for input even if i set shop as client enabled?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Marco Almeida | Webdados

    (@webdados)

    1 year ago

    Hi,

    You’re using the new blocks checkout? The email has moved into the customer fields section, not next to the address anymore.

    If you’re using the classic checkout, can you please share the website URL?

    Thread Starter siddheshsj

    (@siddheshsj)

    1 year ago

    Hi,

    Thank you for getting back so quickly. We are using latest WooCommerce version.

    Here is website url:

    https://eshika.managedcoder.com/

    Plugin Author Marco Almeida | Webdados

    (@webdados)

    1 year ago

    It seems the email fields is being removed and replaced with the “welcome back…” message, because you are in fact logged in. WooCommerce does not do that. Please check if any 3rd party (maybe checkout customization) plugin is doing this.

Viewing 3 replies - 1 through 3 (of 3 total)

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