Hi there, @mncs,
As this matter will require the sharing of some sensitive data that’s better not to display in a public forum, could you contact us via this contact form and mention this thread? Please also share any proof of previous payments (transaction IDs or attach a receipt of previous payments), and the site URL.
Thanks! ⭐️
Thread Starter
mncs
(@mncs)
Hi @erania-pinnera
Do you have a link for the contact form? I understand a public forum is not the right place to share details, but I can’t find a contact form and the Jetpack AI chatbot told me the forum is the only way to get in touch with a human without being able to login. I’m happy to use a contact form but I can’t find one. Thanks.
Hi there, @mncs,
Of course we do! I owe you an apology as I thought I have linked it in my previous reply 🤦♀️
You can contact us via contact form. Please include the details I previously mentioned.
Let me know if you manage to send us the message! Thanks ⭐️
Thread Starter
mncs
(@mncs)
@erania-pinnera Thank you. I just sent a message with the receipt ID from the last receipt that I have. There’s no way for me to attach a document to the message through the contact form, but I can send a copy of the receipt by email if needed. Thanks.
Hello @mncs,
Thanks! Yes, once we reply to you, you should be able to send attached files. Ddi you include the link to this thread in your reply? If so, i can track down the ticket/email and confirm we have received it.
