Thanks for reaching out to us.
We’d like to let you know that both methods are secure and reliable. Bit Form is capable of sending data via Webhooks as well as to Google Sheets, and both methods work effectively.
To assist you better, could you please let us know which CRM platform you’re planning to connect with?
Thanks for the answer! But my question is what will happen to the data if there is a transmission failure. Will there be an attempt to resend, or will the data be lost? Perhaps one of the transmission methods is more reliable.
If the integration fails, the data will not be sent, and currently, there is no automatic retry option for failed transmissions — neither for Webhooks nor for Google Sheets. In such cases, you would need to manually add the data to your CRM.
However, Bit Form does provide a filter hook to handle integration failures:
bitform_filter_integration_run_failure_message
You can use this hook to trigger custom actions (like notifications) when an integration fails.
📄 Here’s the documentation for the hook:
https://bit-form.com/wp-docs/developer-docs/php-filter-hooks/#bitform_filter_integration_run_failure_message
