Hi @isiway
Are you using any kind of caching plugin? If you temporarily disable it can you still see the problem?
Also please note that on the ww.wp.xz.cn forums only the free WordPress plugins can be supported. As I can see, you are using Joomla so please contact us directly for further help: https://smartslider3.com/contact-us/
Thread Starter
isiway
(@isiway)
Hello, yes, I do, Regular Labs cache cleaner.
I deactivated it now but since the problem only occurred from time to time, it is hard to tell whether that is the reason. But I will observe it.
Since I really would like to use the cache cleaner what do you think which of the following several settings could cause the problem?
https://www.regularlabs.com/extensions/cachecleaner/tutorial#settings
Thanks a lot,
Carola
Plugin Support
Gabor
(@nextendweb_gabor)
Hi Carola!
It would be hard to say like this, so rather when the problem happens, please use Chrome or Firefox -> go to the page, where this black slider images are happening -> press F12 -> click on Console -> refresh the page. These could write out errors, so please send me a screenshot from them to [email protected]
Also when the problem happens, right click on your website -> choose View page source -> copy/paste the complete code into a txt file and send me that too!
If the images will be there, just they are black, probably the issue is caused by an image optimization extension, but I also think it is possible, that the urls are changed wrongly, so for example a SEO related extension could cause problems too.
