Blank certificate generate

  • Resolved shivendrasuman

    (@shivendrasuman)


    5 years, 11 months ago

    After completing the quiz when the user tries to download the certificate the receive the blank certificate. This problem occurred when gradually the user increased participation in my quiz.

    Please suggest me What I need to do.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • expresstechsupport

    (@expresstechsupport)

    5 years, 11 months ago

    Hi @shivendrasuman,

    I was successfully able to complete the quiz and download the certificate. I am also attaching my certificate with my response: https://drive.google.com/file/d/1ATVbp-DVsqcE8QI7hjotg6w9pqGcBXvm/view?usp=drivesdk

    This problem occurred when gradually the user increased participation in my quiz.

    Can you please explain this line? Are you referring to single user or multiple users here?

    When I visited your website, I noticed this message, “Due to heavy load on the server from all over India, we are facing some problems. Sorry for your inconvenience! The quiz will start after one hour.”

    May be the problem you are experiencing is happening because of the web server. In this case, you need to upgrade your web server plan to accommodate more resources which will eventually handle the heavy traffic on your website.

    Hope this helped with your query.

    Regards,
    Kriti

Viewing 1 replies (of 1 total)

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