Blank Customizer Page

  • Resolved unterwegsinberlin

    (@unterwegsinberlin)


    3 years ago

    After the second to last update my customizer page is blank. When I deactivate the plugin, it works again. I use WordPress 6.2.2

    [ link removed and put in link field, use that ]

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years ago

    Side note to @unterwegsinberlin

    Hi! You are bypassing the link field a lot and the Spam filter is yelling “Ban that user! They are spamming!”

    *Drinks coffee, so good*

    You don’t want to be banned from this site for gratuitous links when you can use the link field and not appear to be a spammer, right?

    Plugin Support Manjil Nepali

    (@manjilnepali)

    3 years ago

    Hello @unterwegsinberlin,

    Thank you for contacting WP Travel Engine team!

    After inspecting your site URL, we have identified a potential cause for the issue you are facing. It appears that the W3 Total Cache plugin you have installed may be the reason behind the problem.

    To further troubleshoot and restore the Customizer functionality, we kindly request you consider deactivating the W3 Total Cache plugin and activating the WP Travel Engine plugin instead. This will allow us to determine if the desired functionality can be successfully restored.

    Thank you for your cooperation and understanding in resolving this matter.

    Please let me know if you have any queries or confusion later, and I will be back.

    Thank you!

    Thread Starter unterwegsinberlin

    (@unterwegsinberlin)

    3 years ago

    Hello @Jan Dembowski I don’t have a link fiel when posting? Only a field for the text and for tags.

    Thread Starter unterwegsinberlin

    (@unterwegsinberlin)

    3 years ago

    @manjilnepali Yes deactivating W3 Total Cache helped.

    Plugin Support Manjil Nepali

    (@manjilnepali)

    3 years ago

    Hello @unterwegsinberlin,

    Thank you for getting back to us.

    I’m pleased to hear that the issue has been resolved by deactivating the W3 Total Cache plugin. In order to prevent any potential issues in the future, I kindly request that you keep the plugin deactivated and consider using alternative optimization plugins that do not cause any conflicts or complications.

    Your cooperation in this matter is greatly appreciated.

    If you have any further concerns or require further assistance, please feel free to let me know.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Blank Customizer Page’ is closed to new replies.