Blank page when activating the plugin

  • Resolved dojaro

    (@dojaro)


    1 year, 4 months ago

    Hey there,

    I was here earlier, but you closed the topic, because of my late reaction. My apologies, but the problem still isn’t solved.
    Another problem is that I can’t make a log from WooCommerce. It tells me to make the folder in Uploads writable, and it is, but it still doesn’t work.
    Can I provide you with a login so that you take a look for yourself (because you were in disbelieve of the problem)?
    My client is bugging me to fix the problem, so I would appreciate the help. 🙂

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    Hi @dojaro,

    Please go to WooCommerce > Status > System Status, click on Get system report, then click on Download for support, attach the file on https://www.file.io/, and finally paste the download link in a reply here (the file will be deleted after the first download, so please don’t try to download it yourself).

    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    Thanks for your fast respons. Here is a download-link:

    https://file.io/P50aX1zvazjo

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    Thanks for uploading the file, @dojaro.

    However, I tried to download it, and it seems that someone else already did it (perhaps it was you yourself?). Anyway, could you please upload the file again at https://www.file.io/?

    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    No, it wasn’t me. Maybe a curious reader?

    New one: https://file.io/uRCj851mbanO

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    Yes, @dojaro. I think someone is reading our conversation, since the file was downloaded again by someone else, and I was not able to check the file on time.

    Could you please try sending the file to [email protected]?

    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    E-mail has been sent out

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    Thanks, @dojaro: I received and checked the file already! 👍

    I realized that our plugin is deactivated in your site. Could you please try reactivating our plugin, and opening a generated PDF invoice (one with the green checkmark) and check if it opens correctly?

    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    Okay, it’s active now. Hopefully not for too long, because the site is “blank” (on the front) now…

    • This reply was modified 1 year, 4 months ago by dojaro.
    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    The invoice (and slip) are opening as they should, but the site isn’t readable this way…

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    Thanks for trying that, @dojaro:

    Just to rule out that this is not related with a corrupt update, please try downloading a fresh installation of the latest release here: https://downloads.wp.xz.cn/plugin/woocommerce-pdf-invoices-packing-slips.3.9.4.zip

    Then, follow these steps to reinstall the plugin:

    • Go to Plugins > Add New Plugin
    • Click on the “Upload Plugin” button, choose the file you will download using the link I shared above, and then click on “Install Now”
    • Finally, replace your installed version with the new one.

    Let me know whether it worked or not!

    Thread Starter dojaro

    (@dojaro)

    1 year, 4 months ago

    I just updated this morning (hoping it would make all my problems go away). 🙂

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 4 months ago

    This is a follow-up for those with a similar issue:

    After investigating along with @dojaro on this, we realized that it was a permissions issue in the uploads directory, which did not allow writing new files (our plugin requires creating an asset directory there), which seems to have been affecting other plugins as well.

    The solution is to apply 755 or 750 to the uploads directory, and all its subdirectories, to allow creating new directories and files there.

    See: Changing File Permissions (WordPress Developer Resources)

Viewing 12 replies - 1 through 12 (of 12 total)

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