Blank screen after installation

Resolved

(@shopyves)

I’m unable to access the setup screen. I uploaded the plugin in Nov, but only just activated it and updated it to the current version. The setup page flashes up for under a second then stays blank. Looking at a recent user having similar issues I’ve created the Woo system report below and the info under Logs too which mentions ‘Google Account is not connected’. Note I’ve also deleted the cache.


### WordPress Environment ###

WordPress address (URL): https://www.cutemaps.co.uk
Site address (URL): https://www.cutemaps.co.uk
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.86.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.37-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp4w_
Total Database Size: 47.36MB
Database Data Size: 41.20MB
Database Index Size: 6.16MB
wp4w_woocommerce_sessions: Data: 1.32MB + Index: 0.03MB + Engine MyISAM
wp4w_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp4w_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_actionscheduler_actions: Data: 0.22MB + Index: 0.12MB + Engine MyISAM
wp4w_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_actionscheduler_logs: Data: 0.16MB + Index: 0.12MB + Engine MyISAM
wp4w_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_comments: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp4w_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wp4w_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_irecommendthis_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_loginizer_logs: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp4w_options: Data: 7.26MB + Index: 0.10MB + Engine MyISAM
wp4w_postmeta: Data: 5.11MB + Index: 2.83MB + Engine MyISAM
wp4w_posts: Data: 8.13MB + Index: 0.47MB + Engine MyISAM
wp4w_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp4w_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_rp4wp_cache: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp4w_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_shortpixel_postmeta: Data: 0.80MB + Index: 0.33MB + Engine MyISAM
wp4w_shortpixel_queue: Data: 0.71MB + Index: 0.05MB + Engine MyISAM
wp4w_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_term_relationships: Data: 0.05MB + Index: 0.11MB + Engine MyISAM
wp4w_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp4w_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_usermeta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp4w_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp4w_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_product_meta_lookup: Data: 0.11MB + Index: 0.18MB + Engine MyISAM
wp4w_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp4w_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfblockediplog: Data: 0.15MB + Index: 0.11MB + Engine MyISAM
wp4w_wfblocks7: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp4w_wfconfig: Data: 3.29MB + Index: 0.01MB + Engine MyISAM
wp4w_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp4w_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wffilemods: Data: 7.09MB + Index: 0.83MB + Engine MyISAM
wp4w_wfhits: Data: 0.70MB + Index: 0.15MB + Engine MyISAM
wp4w_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp4w_wfknownfilelist: Data: 5.16MB + Index: 0.25MB + Engine MyISAM
wp4w_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wflogins: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp4w_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp4w_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp4w_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wfstatus: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
wp4w_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp4w_wpforms_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp4w_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 627
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 343
page: 244
portfolio: 16
post: 20
product: 94
product_variation: 1428
revision: 852
rp4wp_link: 785
seedprod: 1
shop_coupon: 2
shop_order: 37
uncode_gallery: 7
uncodeblock: 122
wpforms: 5

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Classic Editor: by WordPress Contributors – 1.6.2
Clear Cache For Me: by Webhead LLC – 1.8
Duplicate Page: by mndpsingh287 – 4.4.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.1
Google Listings and Ads: by WooCommerce – 2.3.2
Loginizer: by Softaculous – 1.7.6
Related Posts for WordPress: by Never5 – 2.1.3
ShortPixel Image Optimizer: by ShortPixel – 5.1.5
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.4
Uncode Core: by Undsgn – 2.7.5
Uncode Dave's WordPress Live Search (4.4.1): by Dave Ross – 1.0.3
Uncode WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Uncode Wireframes: by Uncode – 1.5.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.23

WPBakery Page Builder Clipboard: by bitorbit – 5.0.2
VC Particles Background: by Boom-Apps – 1.3
W3 Total Cache: by BoldGrid – 2.2.7
WooCommerce: by Automattic – 7.1.0
Wordfence Security: by Wordfence – 7.8.0
WP Server Stats: by Saumya Majumder
Acnam Infotech – 1.7.0

WPForms Lite: by WPForms – 1.7.8

### Inactive Plugins (7) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.6
LayerSlider WP: by Kreatura Media – 6.9.2
OptinMonster: by OptinMonster Popup Builder Team – 2.11.1
Slider Revolution: by ThemePunch – 6.5.9
Super Page Cache for Cloudflare: by Optimole – 4.6.1
Uncode Privacy: by Undsgn – 2.2.2
WooCommerce Payments: by Automattic – 5.1.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db.php: db.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2 - /sample-page/
Basket: #106938 - /shopping-basket/
Checkout: #106963 - /your-checkout/
My account: #78920 - /my-account/
Terms and conditions: #104789 - /terms-conditions/

### Theme ###

Name: Uncode Child
Version: 1.0.0
Author URL: http://www.undsgn.com
Child Theme: ✔
Parent Theme Name: Uncode
Parent Theme Version: 2.7.5
Parent Theme Author URL: http://www.undsgn.com
WooCommerce Support: ✔

### Templates ###

Overrides: uncode/woocommerce/archive-product.php
uncode/woocommerce/cart/cart-item-data.php
uncode/woocommerce/cart/mini-cart.php
uncode/woocommerce/checkout/thankyou.php
uncode/woocommerce/content-product-cat.php
uncode/woocommerce/content-product.php
uncode/woocommerce/content-single-product.php
uncode/woocommerce/global/form-login.php
uncode/woocommerce/global/quantity-input.php
uncode/woocommerce/loop/add-to-cart.php
uncode/woocommerce/loop/loop-end.php
uncode/woocommerce/loop/loop-start.php
uncode/woocommerce/loop/pagination.php
uncode/woocommerce/myaccount/form-edit-account.php
uncode/woocommerce/myaccount/form-login.php
uncode/woocommerce/myaccount/form-lost-password.php
uncode/woocommerce/myaccount/form-reset-password.php
uncode/woocommerce/myaccount/my-account.php
uncode/woocommerce/myaccount/orders.php
uncode/woocommerce/notices/error.php
uncode/woocommerce/notices/notice.php
uncode/woocommerce/notices/success.php
uncode/woocommerce/order/order-details-customer.php
uncode/woocommerce/order/order-details.php
uncode/woocommerce/product-searchform.php
uncode/woocommerce/single-product/add-to-cart/external.php
uncode/woocommerce/single-product/add-to-cart/grouped.php
uncode/woocommerce/single-product/add-to-cart/simple.php
uncode/woocommerce/single-product/add-to-cart/variable.php
uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
uncode/woocommerce/single-product/meta.php
uncode/woocommerce/single-product/price.php
uncode/woocommerce/single-product/product-image.php
uncode/woocommerce/single-product/product-thumbnails.php
uncode/woocommerce/single-product/rating.php
uncode/woocommerce/single-product/related.php
uncode/woocommerce/single-product/review.php
uncode/woocommerce/single-product/share.php
uncode/woocommerce/single-product/tabs/additional-information.php
uncode/woocommerce/single-product/tabs/description.php
uncode/woocommerce/single-product/tabs/tabs.php
uncode/woocommerce/single-product/up-sells.php
uncode/woocommerce/single-product-reviews.php
uncode/woocommerce/single-product.php
uncode/woocommerce/taxonomy-product-cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-12-07 21:38:06 +00:00
Options: ✔
Notes: 97
Onboarding: completed

### Action Scheduler ###

Complete: 267
Oldest: 2022-12-07 01:52:41 +0000
Newest: 2022-12-07 16:32:08 +0000

Failed: 1
Oldest: 2022-03-11 02:04:16 +0000
Newest: 2022-03-11 02:04:16 +0000

Pending: 7
Oldest: 2022-12-08 01:52:41 +0000
Newest: 2022-12-10 07:03:05 +0000

### Status report information ###

Generated at: 2022-12-07 16:37:53 +00:00

Logs:
2022-11-08T17:51:30+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected.

Viewing 3 replies - 1 through 3 (of 3 total)

anastas10s
(@anastas10s)

3 years, 6 months ago

Hi there @shopyves 👋

Blank screen after installation

Thanks for reaching out, let’s figure out why things are not lining up!

I am looking at the error log message, which reads: Google account is not connected.

Could you let us know how far you were able to proceed, following the setup & configuration steps outlined in the documentation, please?

Additionally, could you clarify if you are able to see the settings screen shown here, please?

We will be standing by for your response.

Thread Starter shopyves
(@shopyves)

3 years, 6 months ago

Thanks. When I click ‘get started’ or I use the Google Ads & Listing link under Marketing on the dashboard, I get a blank dashboard screen so I’m unable to connect an account

Saif
(@babylon1999)

3 years, 6 months ago

Hello @shopyves,

I found a couple of previous tickets with the same problem, the answers I collected were either a shortage of memory in the server (which is not the case here) or a plugin/theme conflict.

Could you please disbale all plugins except WooCommerce and Google Ads and listings while switching to the Storefront theme?

If everything works after doing so, you can re-active the theme/plugins one by one to know which one was the culprit.

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

Let us know your findings!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Blank screen after installation’ is closed to new replies.