Blank Screen while Activating the Key

  • Resolved ashu981881

    (@ashu981881)


    1 year, 3 months ago

    Hi there!

    We got the Jetpack VaultPress Backup key from our client and whenever I try to install the product through “Already have an existing plan or license key? Get Started” Section I face the blank screen. Once I enter the key the screen get stuck at blank page.

    Can someone please help me through this? I would highly appreciate it!

    Thank you!

    • This topic was modified 1 year, 3 months ago by ashu981881.
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  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    1 year, 3 months ago

    Hey @ashu981881 – To assist you more effectively and verify account ownership, please reach out to us from the form here using the same email address from which the plan is purchased. If the plan is associated with your client’s email address, you can ask your client to contact us using the same form link above. In their message, they can mention to CC your email address so you can also receive email updates.

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