• Resolved Reost

    (@reost)


    Hello,

    After upgrading to 4.0 whenever I try to post a comment (with all users, on all computers) to my website it gets to “This page can’t be displayed” screen on wp-comments-post.php .

    I’ve searched information on blank wp-comments-post.php screens however what I found was from earlier versions. Moreover, in my case the comments ARE actualy added to the database after submitting (despite the user seeing a blank screen).

    My theme is 44, before update it worked ok.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Tim Nash

    (@tnash)

    Spam hunter

    Just temporarily, change your theme back to 2014 the default theme, does the issue persist?

    Do you have any plugins installed directly related to commenting, maybe a subscribe to comments, or a plugin that redirects after posting a comment to say thank you?

    Same issue here… deactivated all plugins, but didn’t help. Any ideas?

    Thread Starter Reost

    (@reost)

    I have tried changing the theme to Twenty Ten and Twenty Fourteen. However in both cases the problem remained, therefore the problem is not in the theme.

    I don’t have any activated comment-related plugins. Activated Plugins list: AdSense Manager, Akismet, All in One SEO Pack, Facebook Like Box, Google XML Sitemaps, KIA Subtitle

    There is one comment-related Plugin SI CAPTCHA Anti-Spam, however, it is deactivated.

    Tim Nash

    (@tnash)

    Spam hunter

    Do either of you have access to your error logs? (If you are using a shared host, this will most likely be in your hosts control panel. On a VPS or similar most likely var/logs/apache2/ or similar depending on your http server)

    If so immediately after positing a comment check the log and see if an error is shown, so we can hopefully track down your issue.

    Thread Starter Reost

    (@reost)

    I have accessed the error logs – however my host provides logs only belatedly (after 1-2 days) so I am not exactly sure this is exactly the same error. However, these are the only type of errors in the error log (then again maybe the empty wp-post does not produce a server-side error).

    Here is the text in Error log:

    [url] [Mon Nov 10 14:09:01 2014] [error] [client 50.7.213.18] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

    I’ll move to another host in the next week so I will check there too if this won’t be solved yet.

    Thread Starter Reost

    (@reost)

    So I have moved to another host now. Interestingly, this has solved the problem. I only copied the files and database (rather than installing WP anew), but the problem is not present in the new host.

    So perhaps some server-side settings on the old host were incompatible with WP4.0. The old host was Awardspace by the way, and I used paid hosting.

Viewing 6 replies - 1 through 6 (of 6 total)

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