Plugin Author
eedee
(@eedee)
Hey Stephen,
to help you we need detailed information about your setup. Especially which OS you are on, which wordpress, gutenslider and browser (versions) you are using. A screenshot would be good. Maybe you have other slider plugins installed? Sounds like a css issue to me with interferring plugins.
Best,
Niklas
Hi Eedee,
Thank you for the quick response. Here are the details:
My Computer
Laptop: HP
OS: Windows 10 Pro
Browser: Google Chrome – Version 77.0.3865.75 (Official Build) (64-bit)
Wordpress Details
Hosting Service: Dreamhost
PHP: 7.3 FastCGI
WP Version: 5.2.3
Theme: Neve
Plugins:
Gutenberg | Gutenberg Team
Gutenslider | Eedee
MC4WP: Mailchimp for WordPress | ibericode
Yoast SEO | Team Yoast
I have deleted and disabled all other plugins.
Here is a screenshot of the symptom I described: https://drive.google.com/file/d/1uFu4L4rnqeaAmDhMBwtXWckxmHNSKJ8r/view?usp=sharing
Niklas,
Does that give you enough to diagnose what may be happening?
Sincerely,
-Stephen
Plugin Author
eedee
(@eedee)
Can you please try disabling Gutenberg plugin? You don’t need that if your WordPress version is > 5.0. It’s included there.
Get back to us if it doesn’t work.
I can confirm the same issue. I am using Win 10 / Firefox 70
With regards to WordPress this is v5.2.3 with Gutenberg 6.4.0 on php 7.2
Are there any log files that could help?
Let me know if you would like WordPress or FTP access to be able to troubleshoot.
Plugin Author
eedee
(@eedee)
What you can do is enable debugging on your WordPress instance by adding the following lines to wp-config.php (or overwriting the existing definitions).
define( 'WP_DEBUG', true);
define( 'SCRIPT_DEBUG', true );
If you get any errors in the browser console, please email them to [email protected].
Am I correct, that you never get to see this screen after adding the block?
https://ibb.co/7Q2R9xK
Thanks for your bug reports,
Niklas
>> Also it would be of help to grant me a wordpress editor access so I could debug. <<
@eedee: I’ve removed that from your post. There are NO circumstances where it’s OK for you to ask for a login in these forums.
I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
https://ww.wp.xz.cn/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
@sterndata Thanks for your vigilance and keeping WordPress[.]org and our hosted sites safe. To be clear it wasn’t @eedee asking for the details and I offered the login credentials as I have a test site on our environment and would be fully able to “factory default” afterwards.
That being said…
@eedee I will enable debugging, see what gets thrown up, and publish on paste bin.
Plugin Author
eedee
(@eedee)
Also please tell me if you see the screen I posted? What steps do you use to insert the block until the bug appears?
This is output to the browser console log when trying to either add a new slider or edit an existing.
Error: Maximum update depth exceeded. This can happen when a component repeatedly calls setState inside componentWillUpdate or componentDidUpdate. React limits the number of nested updates to prevent infinite loops.
Plugin Author
eedee
(@eedee)
Ok thank you for your help. I will try to reproduce the error. Please tell me the Gutenslider version number you are using, too. And if its the free or the pro version.
Version 2.6.5 and using the free version.
Plugin Author
eedee
(@eedee)
And can you try creating a new post as well and there, try to create a slider. I was not able to reproduce the error yet. Sorry.
Plugin Author
eedee
(@eedee)
@nbatchelor, @sbeacham
we just released version 2.6.6 that tries to fix the error that occurs at your WorpPresses, can you please check if that fixes it, or if the error still persists. We were unfortunately not able to reproduce the error on our development machines, so we rely on your feedback.
@eedee I have updated but unfortunately that hasn’t worked. I also get the same issue when trying to a new post. It seems that only existing blocks show the existing content but adding or editing errors.
