Plugin Support
Laca
(@lacadev)
Hi @useymind
Thank you for bringing this issue to our attention.
To assist you further, could you please provide the Troubleshooting text? You can find this in the plugin’s Advanced tab under the Troubleshooting box. Click on “Copy to clipboard” to copy the details. Please insert the copied text into a Pastebin and share the generated URL.
We look forward to your response and assisting you further.
Best regards,
Laca from Trustindex
Hi, thanks for the quick response. But I’d say that’s okay.. in a while I will have to update everything to the latest versions, including Worpress.. Elementor….
If you do me a favor, also provide the latest versions of your plugin.. so at least I update it to the versions 12.7.4.
Plugin Support
Laca
(@lacadev)
Hi @useymind
It seems you’re using a very outdated version of Elementor, which is currently conflicting with our plugin. We are aware of this compatibility issue and are actively working on a fix.
We’ll update you here as soon as it is resolved.
In the meantime, we recommend downgrading our plugin to version 12.6.1, which should resolve the conflict temporarily.
Thanks for your patience and understanding!
Kind regards,
Laca from Trustindex
Good morning, yes.. I’m already at that version.
OK. Good job.
Plugin Support
Laca
(@lacadev)
Hi @useymind
We’ve fixed the bug — please update to the latest version (12.8) and let us know if it resolves the problem on your site.
Looking forward to your feedback!
Kind regards,
Laca from Trustindex
Hi,
It works now, many fast and good.. now it works. Some tests and it works.. if I see any problems in future.. I’ll communicate here.
Thanks very much.
