Hi @deathadder ,
Hope you’re doing well. We have investigated the issue you reported and tested it on our end. However, everything appears to be functioning correctly. You can view a demonstration of the functionality at https://d.pr/v/J1hgz8
Please ensure you use the latest version of Essential Block and Regenrated Assets. If the issue persists, you may want to check for plugin conflicts.
Please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Essential Blocks. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins, and then, deactivate other Plugins.
Let us know how it goes.
Thanks & Regards
I am using Version 4.0.4 and the front end is fine. The back end is messed up. I tried regenerating assets and disabling plugins but its not working.
Hi @deathadder ,
Sorry for the inconvenience that you’re facing.
If the feature is working properly on the front-end, then it should be functioning correctly.
However, if you are using a caching plugin, please deactivate it for troubleshooting purposes. Additionally, please check the backend using a different browser or in incognito/private mode to see if the issue persists.
We have recently released a new update for Essential Block. Kindly ensure that you update to the latest version
Please let us know how it goes.
Thanks
I updated to version 4.0.5 and I also checked using an incognito mode. Nothing seems to be working!
I do not have any caching system on my website.
Is there any way to privately share admin access to my website?
Hi @deathadder ,
Hope you’re doing well.
Yes, there is a way. Please create a ticket here.
Thanks & Regards
Hi @deathadder ,
We apologize for any inconvenience caused. Please be advised to never share your admin access with anyone.
Can you please provide us with your Site Health Information from Dashboard > Tools > Site Health > Info > Copy site info to clipboard: https://d.pr/i/KDbAny
And simply paste it here. This will help us to reproduce this issue on our end.
And could you please enable the debug mode. You can do this by opening wp-config.php and adding the below code just above /* That’s all, stop editing! Happy blogging. */ :
define('WP_DEBUG', true);
When you revisit the page, you should have some error output describing the issue in more detail.
Thank you!
Hi Ashikur,
Thank you for your response. I had to switch to another plugin. I appreciate your help.
