• Resolved bobjgarrett

    (@bobjgarrett)


    Despite blocking some countries under Protection Options and including a range of ip addresses in the Block list this does not seem to be working.
    Running the diagnostics shows those countries as OK and I continue to get forms on the web site completed from addresses in the blocked ip range.
    Why would that be?

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  • Anonymous User

    (@anonymized-5837566)

    How exactly are you entering the IP ranges?

    For the countries feature, please note that it doesn’t block the entire country, just known bad IP neighborhoods from that country.

    Thread Starter bobjgarrett

    (@bobjgarrett)

    The following is in the Personalized Block List with this option turned on.
    5.188.210.*

    Anonymous User

    (@anonymized-5837566)

    I think we’ll need to move this over to email support if you don’t mind:

    [email protected]

Viewing 3 replies - 1 through 3 (of 3 total)

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