Hello @sabineboogaard1985
Thank you for your request! We’ve reviewed your logs and can confirm that we do see allowed requests, even though there are corresponding entries in your Personal Lists. This behavior is not expected.
We’re investigating this issue internally and will get back to you with feedback and next steps within 1–5 business days.
Thank you for your patience. If you notice any changes in the meantime, please let us know.
Hello @sabineboogaard1985
Thank you for your patience! We have investigated the issue you reported and found a minor problem on our side affecting firewall tests and country blocking. It has already been fixed. Please clear your cache and run the tests again – everything should work correctly now.
Hi! Thank you so much, the test pages now work. However, I still see traffic from China on both of my websites. I waited the whole day to see if it’s working, but after hours China is still coming through.
Any solution for that?
Kind regards,
Sabine
Thank you, Sabine.
Please click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page. There may have been an error while writing new data to the plugin database.
Hi Eugene, thank you, I did this. Then I tested the security firewall again, what again is not working on both websites. I cleared cache, stil not working.
Could you please check again?
Kind regards,
Sabine
Thank you, Sabine.
We need additional details about your website. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.
Hello,
We’ve added some networks to our database. This should improve filtering.
Hello @sabineboogaard1985,
We’re glad to hear everything is working correctly now. If you notice any suspicious activity or spam again, just let us know — we’re here to help
