Hello @sarveshrane
Thank you for your message, and I’m sorry to hear about the trouble.
Could you please clarify what kind of blocking your clients are experiencing? For example, are they seeing an error message, or is the form submission not going through?
Also, if legitimate form submissions are being blocked, please review your Anti-Spam Log and mark those requests as “Not Spam”: https://cleantalk.org/my/show_requests
We’ll be happy to look into it further once we have more details.
So few clients who had filled the form got Blocked by cleantalk saying its a spam email which I did do but yesterday I got a new issue where the client emailed me saying its saying on the form, “Your IP belongs to a high spam-risk network. Please try again without using VPN.”
My client was a bit annoyed as it has never happened to him on any other form.
I was looking for an alternative solution for this where you guys can allow one form submit even if it is spam as an option in wordpress settings so that we bare the risk of one submit, because the problem is I am getting atleast 1-2 people raising the same concern and as a B2C Based business, we prefer not to lose clients like this.
Hello @sarveshrane,
Based on your marked requests as not spam, I have changed the filtering rules for your site. All changes will be applied within 10-15 minutes.
We are sorry for the inconvenience caused.
Did it help you?
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Hi,
Sorry will check and keep a lookout on the same if we face any more issues thanks. You can mark this thread as resolved as of now.
