Blocking issues

  • Resolved darko22

    (@darko22)


    7 years, 2 months ago

    Dear support,

    We do have an issue. The plugin locked out a user from signing in (check email below).
    Furthermore, when We tried to login to unlock the user, we saw a page saying that we were temporarily locked out as well. We found a workaround but this is not how it should work. Why did we get locked out ( we do have different ip address).

    Can you please advise? Any help would be much appreciated.

    We received an email saying that:
    User IP: xxx.xx.x83.67
    User hostname: ec2-xxx-xx-x83-67.eu-west-1.compute.amazonaws.com
    User location: Dublin, Ireland

    The image below shows all users to have the same ip address which that is not true

    View post on imgur.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfdave

    (@wfdave)

    7 years, 2 months ago

    Hi @darko22,

    Can you go into Wordfence -> All Options, and see what How does Wordfence get IPs is set as?

    What do you see for the detected IP?
    For example: https://i.imgur.com/QABWqS5.png

    Dave

    Thread Starter darko22

    (@darko22)

    7 years, 2 months ago

    Let Wordfence use the most secure method to get visitor IP addresses. Prevents spoofing and works with most sites. (Recommended)

    This is what I have selected
    the ip i am getting is the same.

    View post on imgur.com

    if i use the X-forwarded…
    i get the correct IP address. Shall i use that one?

    View post on imgur.com

    wfdave

    (@wfdave)

    7 years, 1 month ago

    Hi again,

    I’m thinking that your server is behind a proxy or CDN, so you must use a different method of obtaining the IP address.

    In your case, using X-forwarded returns the correct IP address, so use that one and it should stop locking out innocent users from logging in.

    Dave

Viewing 3 replies - 1 through 3 (of 3 total)

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