Bluehost Site with Jetpack Backup

  • Resolved futuremanhank

    (@futuremanhank)


    2 years, 6 months ago

    Hi all,

    Had a question about Jetpack Backups and BlueHost.

    I was working for someone who had a WordPress site hosted by BlueHost and we also had backups setup through Jetpack Backup.

    The owner of the website did not sign up for a hosting renewal with BlueHost and the website was taken down and after the hosting period was over and the site and data was deleted according to BlueHost.

    My question is – am I still able to use the backups from Jetpack backups to restore the site after re-hosting WordPress? Or is everything gone now?

    BlueHost is telling me that everything is gone but I was hoping that the Jetpacks backup were stored separately so those would be able to be used to restore the site once we re-enabled hosting. Is that not the case?

    Hope this is enough info! If you need anything else let me know!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter futuremanhank

    (@futuremanhank)

    2 years, 6 months ago

    Can any Jetpack employee please reach out to me?

    I had a paid backup plan and can not get in touch with anyone at all.

    My login to wordpress is no longer working and I need to get in touch with support for Jetpack backup to check on my backup availability.

    Gaurav

    (@gaurav984)

    2 years, 6 months ago

    Hi @futuremanhank

    To get help with the Jetpack Backups issue please contact us via this contact form and mention this thread.

    Best,

    Thread Starter futuremanhank

    (@futuremanhank)

    2 years, 6 months ago

    Hi @gaurav984 – when I go to that link it asks me to login but I am never able to get logged in successfully. It keeps looping me back to the login page without ever proceeding.

    Is there another way we can continue? I really need to get some answers on this.

    Thanks!

    Gaurav

    (@gaurav984)

    2 years, 5 months ago

    Hi @futuremanhank,

    I am sorry to hear about the issue with the contact form. Can you share the URL to the website for which you need the backups? I can then check and send a message to the Jetpack connection owner via email.

    Best,

    Thread Starter futuremanhank

    (@futuremanhank)

    2 years, 5 months ago

    Hi @gaurav,

    Thank you for getting back to me. The website in question is web3degree.com and backups were purchased on 12/23/2022.

    I believe the email I used for the backup registration was [email protected] but it would appear our Google workspace for the email is currently suspended which I am looking into. Is there any way we could communicate with another email or anything else I can do?

    If you could send additional responses to [email protected] that would be great.

    Thanks!

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    2 years, 5 months ago

    Hi @futuremanhank,

    Thank you for sharing the details. I was able to locate the website and linked account. I am creating a ticket in our system that I will send to both email addresses you shared. Speak soon!

    Thread Starter futuremanhank

    (@futuremanhank)

    2 years, 5 months ago

    Hi @pehaa,

    Thank you so much! Can you please let me know when you send an email to [email protected]?

    Looking forward to getting back on track!

    Thanks!

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    2 years, 5 months ago

    Hey, I have resent the email once again double-checking [email protected] is CC’ed. You should get it very soon.

    Thread Starter futuremanhank

    (@futuremanhank)

    2 years, 5 months ago

    Hi @pehaa,

    I did receive the email and have responded there.

    Thank you so much! I will work further with you via email!

Viewing 9 replies - 1 through 9 (of 9 total)

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