Hi @joemurias,
There are many things that can effect email delivery, many of them related to your email server configuration. The FAQ includes a 5-step checklist to help you narrow down the problem:
http://doc.themeofthecrop.com/plugins/restaurant-reservations/user/faq#no-emails
Hello!
I have reviewed the sections and everything is configured correctly.
The only thing I would have left would be to try to talk to the hosting to see if they get to see something. But it is very strange because the form contact form sends everything correctly but this plugin does not send notification to the person who is booking or to the administrator and it is very frustrating 🙁
Hi @joemurias,
We can’t know what is preventing the emails from being delivered unless we look at the logs, and only your web host will have access to the logs. If you send them the date and time of an email that was supposed to be sent, they can look at the logs to see if it was actually sent. If it wasn’t, they should be able to advise you on why, and then we can work on that. If it was sent, they may have a record from the recipient email server describing why it was rejected.
Without this information, there isn’t much help I can provide.
I’m having the same problem @joemurias. My hosting provider, GoDaddy, told me that they don’t keep those logs. However, emails sent through my other WordPress plugins are working fine and sent through my hosting provider’s built-in account are also working.
I have tried sending test notifications to three different email providers as well, but none have come through. I am currently logging on multiple times a day and writing back to people by hand, but will have to look for a different plugin soon if this one can’t be resolved.
I will definitely be following this thread and hoping a solution comes up.
The emails are getting lost in cyberspace, I assume, but my hosting provider doesn’t have a way to track them and when I asked for a log with the information suggested, they said they couldn’t track that. Instead, they could look at MX settings…et al but said they all look fine and referred me back to the plugin developer. I imagine there’s a simple solution somewhere here as so many people are getting the plugin to work, we just need someone to figure out what that solution is. I wish I could look at an account that is working and compare it to mine.
Hi @adurfee,
If a support technician at GoDaddy told you they “don’t keep those logs”, they’re either misinformed or lying. I have had several users hosted with GoDaddy work through these problems with them in the past.
GoDaddy seems to have a habit of trying to nudge their customers to pay for a premium support ticket. It’s pretty infuriating when hosts don’t take responsibility for their own systems. I went ahead and dug up a message they sent a previous customer, who had passed it on to me.
The reason why you can’t receive any emails when someone reserves here – [edit: removed URL] because our security systems treated “New Reservation” as Bad Subject hence it was dropped in the process.
I have updated it to another Mail Subject – “New Reservation Notification at [edit: removed URL]” and I have confirmed in our internal testing tool that our test reservation are sent to [edit: removed email address].
You may need to be more forceful to get someone to actually look into your problem there.
