Booking Reminders sent with an ever increasing delay

  • Resolved lunabear

    (@lunabear)


    5 years, 4 months ago

    Using WP 5.3.6
    WC 3.9.2
    WC bookings 1.15.9

    I can’t update WC to the latest version or I will lose some custom functionality.

    When a customer creates a new booking they should immediately get a booking reminder sent to their email.

    If I delete all the bookings/orders in my WC and start from scratch here is what I am noticing:

    1st new booking -> customer email reminder sent immediately

    2nd new booking -> customer email reminder sent seemingly immediately

    3rd new booking -> customer email reminder sent with about a 2 minute delay

    4th new booking -> customer email reminder sent with a 13 minute delay. The delay is so long that I can log out of the test user, log into the admin dashboard and see the scheduled cron job in WP->settings->Cron schedules -> Cron events. It is set to happen exactly on the next hour from the time of booking. Time booked 11:47pm, 12:00am cron job to send booking reminder.

    5th new booking -> customer email reminder sent with a 43 minute delay. It is set to happen exactly on the next hour from the time of booking. Time booked 12:17am, cron job set for exactly 1:00am.

    6th new booking -> customer email reminder sent with a 1 hour and 39 minute delay. Time booked 12:21 am, cron job set for exactly 2:00am.

    The delay seems to get bigger and bigger and then starts to fall into a cycle of happening every hour.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    5 years, 4 months ago

    Hi there!

    WooCommerce Bookings is a premium extension from WooCommerce.com. To get support for WooCommerce Bookings, please go to WooCommerce.com » My Account » Support.

    From there, select WooCommerce Bookings from the I need help with dropdown list and submit the details of your enquiry through the form. We will be able to help you further there.

    It would also be prudent to plan for and update not only your site’s software, but also to make sure your server software meets recommended minimum requirements. Because it would be a big jump in especially your WooCommerce’s version, it’s advisable to set up a staging site, so that you can do a test-update without affecting your live site.

    This doc will guide you through updating WooCommerce safely.

    Thread Starter lunabear

    (@lunabear)

    5 years, 4 months ago

    WooCommerce Bookings is a premium extension from WooCommerce.com. To get support for WooCommerce Bookings, please go to WooCommerce.com » My Account » Support.

    Unfortunately their advice was simply to update all of the plugins, but I already tried to stage what would happen if I updated the bookings plugin and I lost functionality.

    I’m hoping I can troubleshoot the root problem before going through all the effort of porting over the customizations, but if I have to I will look over that document.

Viewing 2 replies - 1 through 2 (of 2 total)

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