booking request email

Resolved digitalchicken
(@digitalchicken)

8 years, 4 months ago

when a booking is made from the calendar and the email is sent to the admin when the email arrives in the inbox the from part of the email address is not completed correctly with the friendly name and is replaced with a quotation mark – ”

Whilst not a big issue it means the email invariably is treated a spam by our system plus when indexing you cant search by name etc.

any advise as to how to stop this or why it does it

thank you

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

cantyanglers
(@cantyanglers)

8 years, 4 months ago

While I cannot offer a solution, we have the same issue with our theme. Hopefully the Developers can offer a solution.

The format of the incoming email is: From “”

Instead of: From (example) [email protected]

Plugin Author wpdevart
(@wpdevart)

8 years, 4 months ago

Hi dear user.

Unfortunately the spam issue comes from your mail servers, so you need to ask your hosting provide about how to add your email to white list.

We tried to submit booking request, but we didn’t got any notification email.

Can you check your notification settings ?

Thanks.

creativepassion
(@creativepassion)

8 years, 3 months ago

We have the same problem. The booking request email is from:
“” <[email protected]>. So it’s not email friendly.

In Booking Calendar > Themes > Notifications in the Email to Administrator section:
The field Email From uses [useremail] and it works (as seen in the example above).

But the field From Name is a blank field. What shortcode can we put there?

creativepassion
(@creativepassion)

8 years, 3 months ago

Here is a screengrab of the problem. Can we use the shortcode [first] and [last]?

https://www.dropbox.com/s/pqiaqgcb72qd0xu/hilltop-house-email-to-administrator-from-field-shortcode.jpg?dl=0

creativepassion
(@creativepassion)

8 years, 3 months ago

It would be great for this to be fixed please. It’s difficult to find correspondence with a person who has made a booking because their name doesn’t appear in Outlook. As a temporary measure, I even tried putting the shortcode [useremail] into the subject, but that only displays “[useremail]”.