Bought it, cannot get the software!

  • fghjh7866754653423

    (@fghjh7866754653423)


    9 years, 9 months ago

    I would like to review this, having had my company just buy two licenses for the pro version. But we received no acknowledgement of the purchase, and they do not respond to any of our mails.
    —
    EDIT: In response to the below answer, I am unable to add a new entry, so am editing this.

    I am not James, though sorry to hear others are having the same issues regarding support contact.

    When the very high-limit credit card of our finance director was rejected at your checkout, you did not respond to my mails about it. When his assistant paid successfully for the product with her own credit card and we received no software or license keys, my assistant mailed you, and again you did not respond (that was last week).

    You can try mailing me at [redacted], but I’d appreciate some quick action on this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author yuvalo

    (@yuvalo)

    9 years, 9 months ago

    Hi,

    If you did not receive your receipt email containing the download link and license key, please contact our support with your information. Also, make sure that emails did not go into the spam folder.

    Sorry if I’m disclosing your name, but if you are James, I did try to contact you multiple times through our support system and by email you directly. Please make sure that your email client / provider is not blocking emails from wpflow.com.

    We can also communicate here if you want to.

    Yuval

    Plugin Author yuvalo

    (@yuvalo)

    9 years, 9 months ago

    Martin,

    We use PayPal for payment process and cannot approve or reject the card.
    Can you please provide me with the email address that you used for payment and opening the tickets? I want to investigate why you did not receive communication from our side.

    Thanks,
    Yuval

Viewing 2 replies - 1 through 2 (of 2 total)

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