Branda Support Policy – Reporting Issues, Diagnostics & Fixes

  • ResolvedPlugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)


    3 months, 3 weeks ago

    Welcome to the Branda support forums, and thank you for using our plugin.

    Our team checks this area daily, but as this is a public forum, other community members may also respond to your request.

    If you have a Branda Pro license, you should get help through our website instead:
    https://wpmudev.com/hub2/support

    Our public documentation provides step-by-step guides and comprehensive information covering all features of the plugin.

    To help us assist you more effectively and faster, please:
    – Share screenshots of the issue.
    – Confirm whether caching is enabled. And if the issue was replicated without the cache active.

    Typical Issues

    Check the official WordPress Troubleshooting FAQ and consider a plugin conflict test. A full site backup (files and database) should be performed before such a test.

    1. Custom login page not applying
      – Clear all caches (Site/Server/CDN).
      – Check for theme/plugin conflicts.
    2. Custom Email template not received
      – Test default WP emails.
      – Configure SMTP if needed.
    3. White label changes are not visible
      – Clear Object Cache and CDN Cache.
    4. Admin Menu / Admin Bar Visibility Issues
      – Review visibility settings based on user roles.
      – Check for theme/plugin conflicts.

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