Breaks on new feed

  • Resolved Jacob Wonder

    (@jacobwonder)


    11 months, 3 weeks ago

    We had a feed expire..

    When we delete all connections, all feeds, reset the settings and errors.

    We even delete all plugins on the website and goto a generic theme…

    It crashes our browser tab when we try adding a new feed.

Viewing 1 replies (of 1 total)
  • Smash Balloon Nigel

    (@nigelrsb)

    11 months, 3 weeks ago

    Hi @jacobwonder,

    Thank you for contacting us!

    It’s not normal for your website to crash when adding a new feed, especially when you have a default theme and no other plugins. To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Please let me know if you have questions.

    Thanks 🙂

Viewing 1 replies (of 1 total)

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