Broken csv export

  • Resolved scmo1910

    (@scmo1910)


    4 years, 9 months ago

    Hi,

    My form has been working perfectly for ages, but since 3 days ago the export CSV is broken. It exports the files alright, but the files have line breaks in the middle of some reply fields. If I go to the CSV and manually remove the extra breaks, the file imports nicely to excel. But only in the records from the 7th of september or later. The older ones are alright.
    Could it be some broken character in some reply? I see nothing obvious.

    Thanks

    • This topic was modified 4 years, 9 months ago by scmo1910.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    4 years, 9 months ago

    Hello @scmo1910 !

    I’m very sorry to hear that you’re facing this issue!

    We’d like to take a closer look at the export file. Can you share it with us using our secure contact form? If so, here’s how to do that:

    Instead, you can send us the export file using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    NOTE: Don’t change selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Pawel”
    – Site URL
    – the CSV export
    – Link back to this thread for reference
    – Any other relevant urls/info

    Kind regards,
    Pawel

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    4 years, 7 months ago

    Hello @scmo1910 ,

    We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)

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