Broken editor

  • Abe

    (@abu117)


    9 years, 1 month ago

    I have a website that is using the Ultra theme and all plugins and WP are up to date.

    Yesterday I logged into the site and went to make some edits to one of the pages. When I loaded the visual editor it defaulted to text. When i clicked on the visual tab, the editor loaded but was empty. Also, all of the usual tools at the top (formatting etc) were no longer there.

    So, then I switched to the 2017 theme to see if the Ultra theme was to blame. Still the same issue. My next thought was a possible plugin conflict. So, I decided to disable all the plugins with the intent of enabling one by one to see which might be causing the problem. Once I disabled all the plugins, I was immediately kicked out, back to the login screen. I was unable to login again (yes, sure of username and password & caps lock was not on 🙂 ). I tried to fix my password in the cpanel (phpMyadmin), but I was still locked out. I called my hosting company, but they were also unable to get me logged in again.

    So, it was decided to restore my site to a previous copy. I was then able to login again, but of course the problem with the editor still continued.

    Another strange thing happened though. I thought maybe the “Site Origin Page Builder” plugin might be the issue, so I deactivated and deleted it. However, when I look at the editor, the page builder tab still exists? Browser cache has been cleared and this issue is the same in Chrome, Firefox and Safari. The same exists in the product pages of WooCommerce.

    This evening I re-installed WordPress, using the Dashboard > Updates page. The issue still exists.

    Please any assistance would be greatly appreciated. Please please.

Viewing 14 replies - 1 through 14 (of 14 total)
  • abletec

    (@abletec)

    9 years, 1 month ago

    Hello, Abe, & welcome. First, could you please provide a site url?

    I’m impressed w/your troubleshooting efforts thus far, in case it makes any difference. Is your hosting provider using any caching, ie, Varnish, Cloudflare, etc. Also, is your site using a caching plugin such as W3Cache, etc?

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    Thanks Jackie 🙂 Most of my troubleshooting efforts were due to some experience and some searching online. The site url is: http://www.petersensafetygroup.ca

    I will email my host and ask them this. I am using Cloudflare for the SSL.

    No caching software on my site.

    What I tried today:

    1. I renamed my .htaccess file to htacess.bak as I see sometimes that file could be the culprit – no change
    2. I added define(‘CONCATENATE_SCRIPTS’, false ); to my wp-config.php file as someone suggested that might be a fix – no change
    3. I downloaded a recent version of Wp (4.7.4) and FTP’d the folder /wp-includes/js/tinymce to replace the existing – no change
    4. Even though my site crashed and kicked me out when I de-activated all my plugins at once, today I disabled one at a time and and again, no joy.
    5. I also replaced my complete /wp-includes folder with a fresh version – nothing
    6. And finally, I re-installed the page builder plugin (site origin) thinking that since it was acting weird, it might be the culprit – again no joy.

    I am out of ideas. Anyone?

    abletec

    (@abletec)

    9 years, 1 month ago

    Abe, can we see your .htaccess file, please? Enclose it in ie,

    line 1
line 2
line3

    2nd, please open your wp-config.php file & change wp_debug to ‘true’. Then log into your site & copy-&-paste any errors reported. This is obviously a serious security risk, so please change it back immediately after you’re done.

    Lastly please check your hosting provider’s control panel & see if there is an aplet for displaying error logs. Conversely, if not, please ask your host if your site is throwing errors of which they can send you a copy.

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    .htacess:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    I changed wp-config.php to true and logged in again – where would I see the errors? (changed back when I could find any errors)

    Error log in cpanel:
    [Sun Apr 23 14:29:04.722980 2017] [authz_core:error] [pid 55338] [client 188.114.110.30:32096] AH01630: client denied by server configuration: /home/petersen/public_html/xmlrpc.php
    [Sun Apr 23 14:29:03.398933 2017] [authz_core:error] [pid 55467] [client 188.114.111.19:19086] AH01630: client denied by server configuration: /home/petersen/public_html/xmlrpc.php
    [Sun Apr 23 14:00:43.366688 2017] [authz_core:error] [pid 27841] [client 188.114.102.216:12832] AH01630: client denied by server configuration: /home/petersen/public_html/xmlrpc.php
    [Sun Apr 23 13:50:00.053824 2017] [authz_core:error] [pid 21266] [client 108.162.237.36:13537] AH01630: client denied by server configuration: /home/petersen/public_html/abcbfirstaid.ca/xmlrpc.php
    [Sun Apr 23 13:48:50.918524 2017] [authz_core:error] [pid 20672] [client 162.158.111.51:23553] AH01630: client denied by server configuration: /home/petersen/public_html/abcbfirstaid.ca/xmlrpc.php

    abletec

    (@abletec)

    9 years, 1 month ago

    Abe, please ask your host to enable use of xmlrpc.php. & what is this /home/petersen/public_html/abcbfirstaid.ca/xmlrpc.php. Is this a single or multisite install?

    Please change wp_debug to false now.

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    abcbfirstaid.ca is an addon domain. I will ask my host to do that

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    I also just heard back from my hosting company: Their reply “Caches are currently not enabled in the server. We have recently disabled opcache in shared servers due to its high cpu usage and server overloading.”

    Still waiting to hear back from them re: xmlrpc.php

    In my “All in One Security” plugin, I have this checked: “Check this if you are not using the WP XML-RPC functionality and you want to completely block external access to XMLRPC” – Would that cause the log errors mentioned earlier?

    abletec

    (@abletec)

    9 years, 1 month ago

    It really might, Abe. Please uncheck.

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    I did uncheck that in my wp all in security – those errors are now gone.

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    but no change in the editor

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    Jackie – I appreciate all your efforts here, but I think it might be faster to wipe everything and get a fresh install of everything. Question though. This site has a shopping cart of products as well as several pages. Since I’ve never done this before, is there a way I can backup everything and restore it after a fresh install of WordPress?

    I have made a backup of the site using WP All in One Migration. If I use that to import everything again after, will I just be importing my problem again as well?

    abletec

    (@abletec)

    9 years, 1 month ago

    Abe please look to your hosting provider’s control panel & see if they have an aplet where you can select PHP version. You’ll want at least 5.6. Also, if there is a place where you can change PHP settings–usually in the same aplet as the one where you change PHP version, make sure your memory is at least 128M.

    I’d ftp up a new copy of WordPress to ensure all files are present. The actual content is located in the database as opposed to the files. You can backup your database in PhpMyAdmin. Let us know if you have questions as to how to do that.

    Lastly, in order to rule out a hosting issue, I am willing to offer you some space on my server to see if the problems resolve. My profile contains my website, in the event that option is of interest. I’ve offered this before to folks having difficult issues, & when they accept it & stuff resolves, it gives a lot of power to the site owner who can go back to their hosting provider w/that info, at which point the host can choose to help, or, if not, the site owner can bail.

    I need to warn you, though, that this might take me longer than normal, as I recently broke my wrist, & using the computer is pretty slow & painful. My forum replies have also been abbreviated because of it.

    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    Interesting..I chose php 7.1, and saved, but it keeps reverting back. memory is at 256 mb I’ll have my host try to upgrade the php version

    • This reply was modified 9 years, 1 month ago by Abe.
    Thread Starter Abe

    (@abu117)

    9 years, 1 month ago

    After all this, I decided to move everything over to siteground.com and rebuilt using a divi theme 🙂 Thanks again Jackie and may your wrist heal quickly.

Viewing 14 replies - 1 through 14 (of 14 total)

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