Hello,
I hope you are doing well.
I understand that you mentioned you created a completely new local WordPress instance using LocalVP.
But please, to ensure we are thorough, follow these steps:
On a testing site with only our plugin, WooCommerce, and the Storefront theme, you can perform the test you mentioned. This way, we can rule out internal conflicts or issues with third-party plugins.
While you make sure to conduct the test this way, I will report this to the team, and we will keep you updated.
Please let us know how it goes.
Best regards, peace!
Hello @mathdaniel,
I’ve done the test as you requested:
– fresh WordPress 6.8.1 install
– WooCommerce 9.9.3, Custom Order Status Manager for WooCommerce 1.1.5 plugins only
– Storefront 4.6.1 theme
I’m encountering the same issue. When I have multiple custom statuses published, setting an order to either one always triggers the email associated with the status that was activated first.
Additionally, in the WooCommerce email settings, switching the live preview between custom statuses just shows a loading icon indefinitely—it never completes loading.
As a temporary workaround, I’m setting custom statuses to “Draft” and only publishing one at a time, but that’s far from ideal.
Hello @dominikbakos,
Thank you for following the provided instructions. I understand what you have shared with us, and as I mentioned earlier, this has already been referred to the responsible department, which has a timeframe of 5 to 7 business days to review and inform you about what you are reporting.
We are here to assist you.
I hope you have a great day!
Best regards, peace!
Hello,
I hope you’re doing well.
Please, so we can have better context and assist you more efficiently,
record a clip that demonstrates your problem step by step. To record a video of the issue you are experiencing, use a free screen recording app like CloudApp or Loom.
Include screenshots. This is especially important as it helps us understand the problem.
Best regards, peace!
Hello,
I took a couple of pictures: https://imgur.com/a/5qEzSJF
Before sending a status email, I have to follow these steps to ensure the correct text is loaded:
- Issue: As shown in the first image, the preview and the sent email initially display the wrong text.
- Workaround: In the second image, I move all other statuses—except the one I want to load text from—into Draft mode.
- Revert: The third image shows that once the correct status is isolated, I can move the other statuses back to Published.
- Result: Finally, as seen in the fourth image, the correct text is now displayed in the email preview and will be sent correctly.
These steps are necessary every time before sending a status email to avoid incorrect content.
Hello @dominikbakos,
Thank you for sharing the screenshots; we appreciate the time you’ve taken to document the behavior.
However, in order to accurately reproduce the issue and understand in detail how it occurs, it would be essential to have a screen recording that shows the complete step-by-step process: from how you apply the statuses to how the content loads in the email.
This would allow us to observe the exact sequence and identify any variables that may be slipping by us. We greatly appreciate your collaboration and look forward to receiving that material.
Best regards, peace!
Hi @dominikbakos,
Did you solve this issue ? It could be very interesting for numerous people.
Thanks a lot for your reply
Best regards
Hi,
I have the same issue.
I created three custom order status with email notification, as you can see in the video: https://youtu.be/yo9DPyK_g1M
As you can see in the video, all three custom states use the email template of the first custom state created.
Opening the email template of the custom states, you can see that they call the same template file, and the template file name is the same, not separated by the name of the custom state.
This problem affects both existing and completely new webshops. It’s not such a big problem for a shop under development, but it’s quite a big problem for an already operating shop.
How can we fix this error as soon as possible?
Hi,
You’re right, this bug is very annoying. It’s a regression that was reported months ago.
There are indeed several custom statuses, but ultimately only one email template.
And that’s really frustrating !
I have the same problem with email templates preview showing data from the first created custom order, still bugged Jan 21 2026.
I edited the email fields with the text i wanted for the selected order and saved, the preview did not update with correct data.
I then created a test order and changed the order statuses to get an email sent. the email notifications sent displayed correctly with the saved values.
seems the email preview is bugged not the emails sent.
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This reply was modified 4 months ago by
jimenez80.
I’m experiencing the same issue. This means I can only use one order status, as customers aren’t notified by email.
