• Resolved Anonymous User

    (@anonymized-6417141)


    Hi

    This is what i see when i activate the plugin: https://prnt.sc/FqrtaPx-Q4q3

    I thought that would change when i updated the plugin but it seems like it is something else that make it show like this. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support emermatomo

    (@emermatomo)

    Hello @tokar86a Could you please confirm if the screenshot you sent us is from the wp-admin or is it the one showing on your live website?

    Thread Starter Anonymous User

    (@anonymized-6417141)

    it is from inside the wp-admin.

    Do you have any adblocker installed & activated? If your adblocker blocks Matomo, it might look like this

    Thread Starter Anonymous User

    (@anonymized-6417141)

    No i dont have any Adblocking enable.

    This is my system report.

                  # Errors
    • Error Last Successful Archiving Completion: error (Archiving has not yet run successfully )

    Matomo

    • Matomo Plugin Version: 4.15.0
    • Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}])
    • Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
    • Matomo Version: 4.15.0
    • Matomo Blog idSite: 1
    • Matomo Install Version: 4.14.2 (Install date: 2023-07-26 14:38:28)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Server time: 2023-07-28 08:40:30
    • Blog time: 2023-07-28 10:40:30 (Below dates are shown in blog timezone)
    • Sync users & sites: Next run: 2023-07-28 10:38:49 (-1 min 41s) ( Last started: Unknown. Last ended: Unknown. Interval: daily)
    • Archive: Next run: 2023-07-28 10:38:49 (-1 min 41s) ( Last started: Unknown. Last ended: Unknown. Interval: hourly)
    • Update GeoIP DB: Next run: 2023-07-28 10:38:49 (-1 min 41s) ( Last started: Unknown. Last ended: Unknown. Interval: matomo_monthly)

    Mandatory checks

    • PHP version >= 7.2.5: ok
    • PDO extension: ok
    • MYSQLI extension: ok
    • Other required extensions: ok
    • Required functions: ok
    • Required PHP configuration (php.ini): ok
    • Directories with write access: ok
    • Directories with write access for Tag Manager: ok

    Optional checks

    • 64-bit PHP Binary: ok
    • Tracker status: ok
    • Memory limit: ok
    • Time zone: ok
    • Open URL: ok
    • GD > 2.x + FreeType (graphics): ok
    • Other extensions: ok
    • Other functions: ok
    • Filesystem: ok
    • Error Last Successful Archiving Completion: error (Archiving has not yet run successfully )
    • Database abilities: ok
    • Max Packet Size: ok
    • Warning Geolocation: warning (The default location provider determines the country visitors connect from based on their selected language. This is not very accurate, so install and use a geolocation database. )
    • Update over HTTPS: ok
    • Supports Async Archiving: Yes
    • Location provider ID: default
    • Location provider available: Yes
    • Location provider working: Yes
    • Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
    • Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
    • Warning Proxy header: HTTP_CF_CONNECTING_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
    • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

    Matomo Settings

    • Track mode: disabled
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 4.15.0, 4.14.2
    • Core version: 4.15.0

    Logs

    • None:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.2.2
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: Yes
    • WP_DEBUG_LOG: No
    • DISABLE_WP_CRON: –
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: Yes
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_TRIGGER_BROWSER_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2023/07
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes

    WordPress Plugins MU Plugins

    • burst_rest_api_optimizer.php:
    • Health Check Troubleshooting Mode: 1.9.0

    Plugins

    • Akismet Anti-Spam: Spam Protection: 5.2
    • Classic Editor: 1.6.3
    • Cloudflare: 4.12.2
    • CrowdSec: 2.5.0
    • Health Check & Troubleshooting: 1.6.0
    • Jetpack: 12.3
    • Jetpack Protect: 1.4.1
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 4.15.0
    • UpdraftPlus – Backup/Restore: 1.23.7
    • W3 Total Cache: 2.3.3 (Network enabled)
    • Wordfence Security: 7.10.2 (Network enabled)
    • XML Sitemap Generator for Google: 4.1.11
    • Active Plugins: 10 (cloudflare crowdsec google-sitemap-generator health-check jetpack-protect jetpack matomo updraftplus w3-total-cache wordfence)
    • Theme: generatepress (generatepress)

    Server

    • Server Info: Apache/2.4.57 (Debian)
    • PHP OS: Linux
    • PHP Version: 8.2.8
    • PHP SAPI: apache2handler
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: After bootstrap: 4437
    • PHP Found Binary: /usr/local/bin/php -q
    • Timezone: UTC
    • WP timezone: +02:00
    • Locale: en_US
    • User Locale: en_US
    • Memory Limit: 500M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 500M
    • Timezone version: 2023.3
    • Time: 1690533631
    • Max Execution Time: 600
    • Max Post Size: 30M
    • Max Upload Size: 31457280
    • Max Input Vars: 1000
    • Disabled PHP functions: No
    • zlib.output_compression is off: Yes
    • Curl Version: 7.88.1, OpenSSL/3.0.9
    • Suhosin installed: No

    PHP cli

    • PHP cli Version: 8.2.8
    • MySQLi support: ok

    Database

    • MySQL Version: 11.0.2
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: wp_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 47
    • DB tables exist: Yes
    • Matomo users found: 1
    • Matomo sites found: 1
    • Required permissions: OK

    Browser

    • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0)
    • Language: en-us,en
    Plugin Support emermatomo

    (@emermatomo)

    Hello @tokar86a I can see in your system report says that Supports Async Archiving is True in the Matomo category.

    Can you please try to disable this feature by editing the wp-config.php and adding the following line:

    define( 'MATOMO_SUPPORT_ASYNC_ARCHIVING', false );

    Please let us know how it goes.

    Thread Starter Anonymous User

    (@anonymized-6417141)

    @emermatomo This question is not relevant any more as i decided to go whit a standalone Matomo setup instead.

    But thanks for your help any way and maybe someone else is going to get help whit this information.

    • This reply was modified 2 years, 10 months ago by Anonymous User.
    Plugin Support emermatomo

    (@emermatomo)

    HI @tokar86a . Thank you for keeping us updated.

Viewing 7 replies - 1 through 7 (of 7 total)

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