Buddy icon missing, question mark instead.
-
Hi There,
Thanks for an awesome plugin.
The buddy icon coming over from Facebook is one of those Facebook question marks, suggesting that there’s no buddy icon associated with the account. Yet, there is one. Is there a setting I need to tweak or something.. or do I need to investigate the issue at the Facebook end, as it were.
Any advices greatly appreciated..
Michael.
-
Hey Michael,
Is it possible to send me a link to the page where you’re displaying the feed so that I can take a look? It’s hard to say which end the issue is on without seeing it first hand. Also, to help me see which settings you’re using would it be possible to copy and paste your ‘System Info’ from the following location? Facebook Feed > Settings > Support.
Many thanks,
John
Hi John,
Sure thing.. here’s a link.. http://stage-wpshowcase.bacardi.com/ .. the social feeds are at the bottom of the page.
here’s a paste of the ‘System info’..
## SITE/SERVER INFO: ##
Site URL: http://stage-wpshowcase.bacardi.com
Home URL: http://stage-wpshowcase.bacardi.com
WordPress Version: 4.3.1
PHP Version: 5.5.9-1ubuntu4.9
Web Server Info: nginx/1.4.6## ACTIVE PLUGINS: ##
Custom Facebook Feed Pro Personal: 2.6
GeoIP Detection: 2.5.3
Google Analytics by Yoast: 5.4.6
Gravity Forms: 1.9.13.19
Instagram Feed Pro Business: 2.0.4.1
iThemes Security: 5.1.1
Pragmatic Bacardi Age Gatway: 1.0.0
Pragmatic Bacardi Api: 1.0.0
Pragmatic Bacardi Cocktails: 1.0.0
Pragmatic Bacardi Facebook Connect: 1.0.0
Pragmatic Bacardi Fields: 1.0.0
Pragmatic Bacardi Sharrre: 1.0.0
Pragmatic Bacardi Social Feeds: 1.0.0
Pragmatic Bacardi Store Locator: 1.0.0
Sucuri Security – Auditing, Malware Scanner and Hardening: 1.7.13
Twitter Feed: 2.1.3
WP-Mail-SMTP: 0.9.5
Yoast SEO: 2.3.5## PLUGIN SETTINGS: ##
sb_instagram_license =>
sb_instagram_license_type => Instagram Feed Pro Business
sb_instagram_at => 2219939638.97584da.09eca85817164eaca8354ae51c33b7b2
sb_instagram_type => hashtag
sb_instagram_user_id => 816943194, 2243741954
sb_instagram_hashtag => bacardiuk
sb_instagram_location =>
sb_instagram_coordinates =>
sb_instagram_preserve_settings =>
sb_instagram_ajax_theme =>
sb_instagram_cache_time => 1
sb_instagram_cache_time_unit => hours
sb_instagram_width => 100
sb_instagram_width_unit => %
sb_instagram_height => 100
sb_instagram_num => 8
sb_instagram_height_unit => %
sb_instagram_cols => 1
sb_instagram_disable_mobile =>
sb_instagram_image_padding => 2
sb_instagram_image_padding_unit => %
sb_instagram_hover_effect => fade
sb_hover_background =>
sb_hover_text =>
sbi_hover_inc_username =>
sbi_hover_inc_icon => on
sbi_hover_inc_date =>
sbi_hover_inc_instagram => on
sbi_hover_inc_location =>
sbi_hover_inc_caption =>
sbi_hover_inc_likes =>
sb_instagram_sort => none
sb_instagram_disable_lightbox =>
sb_instagram_background =>
sb_instagram_show_btn => on
sb_instagram_btn_background => #e51d31
sb_instagram_btn_text_color => #ffffff
sb_instagram_btn_text => LOAD MORE
sb_instagram_image_res => auto
sb_instagram_media_type => all
sb_instagram_hide_photos =>
sb_instagram_block_users =>
sb_instagram_exclude_words =>
sb_instagram_include_words =>
sb_instagram_show_caption => on
sb_instagram_caption_length => 200
sb_instagram_caption_color =>
sb_instagram_caption_size => inherit
sb_instagram_show_meta =>
sb_instagram_meta_color =>
sb_instagram_meta_size => 13
sb_instagram_show_header =>
sb_instagram_header_color =>
sb_instagram_header_style => circle
sb_instagram_show_followers => on
sb_instagram_show_bio => on
sb_instagram_header_primary_color => 517fa4
sb_instagram_header_secondary_color => eeeeee
sb_instagram_show_follow_btn =>
sb_instagram_folow_btn_background =>
sb_instagram_follow_btn_text_color =>
sb_instagram_follow_btn_text => Follow
sb_instagram_custom_css =>
sb_instagram_custom_js =>
sb_instagram_requests_max => 5
sb_instagram_cron => unset
sb_instagram_carousel =>
sb_instagram_carousel_arrows =>
sb_instagram_carousel_pag => on
sb_instagram_carousel_autoplay =>
sb_instagram_carousel_interval => 5000Thanks Michael,
It looks like you accidentally sent the System Info from the Instagram plugin though. Could you send the info from the Facebook feed plugin? It can be found at Facebook Feed > Support > System Info.
Also, could you update the plugin to version 2.6.2?
Many thanks,
John
Darn it,. sorry about that, here’s the Facebook System info..
## SITE/SERVER INFO: ## Plugin Version: Custom Facebook Feed WordPress Plugin Personal Site URL: http://stage-wpshowcase.bacardi.com Home URL: http://stage-wpshowcase.bacardi.com WordPress Version: 4.3.1 PHP Version: 5.5.9-1ubuntu4.9 Web Server Info: nginx/1.4.6 PHP allow_url_fopen: Yes PHP cURL: Yes JSON: Yes SSL Stream: Yes ## ACTIVE PLUGINS: ## Custom Facebook Feed Pro Personal: 2.6 GeoIP Detection: 2.5.3 Google Analytics by Yoast: 5.4.6 Gravity Forms: 1.9.13.19 Instagram Feed Pro Business: 2.0.4.1 iThemes Security: 5.1.1 Pragmatic Bacardi Age Gatway: 1.0.0 Pragmatic Bacardi Api: 1.0.0 Pragmatic Bacardi Cocktails: 1.0.0 Pragmatic Bacardi Facebook Connect: 1.0.0 Pragmatic Bacardi Fields: 1.0.0 Pragmatic Bacardi Sharrre: 1.0.0 Pragmatic Bacardi Social Feeds: 1.0.0 Pragmatic Bacardi Store Locator: 1.0.0 Sucuri Security - Auditing, Malware Scanner and Hardening: 1.7.13 Twitter Feed: 2.1.3 WP-Mail-SMTP: 0.9.5 Yoast SEO: 2.3.5 ## PLUGIN SETTINGS: ## Use own Access Token: on Access Token: CAAQtcBMIoZAIBAKA4wZCN0xMZCYIKLVGgeCH4ZC6rWESd5DyPsL8KoXNaBC6iydbzNs8ZBgxAfZAGqLnBD4JZAuS0JANiqYy13QEMMhkCTEZBmyQqnAFZB0xUMFZApqmbjzYAjJgDFt6AR7vTZCluswhHsAZCKHhT49zE9s929YfYTYq7IeIN9ows9cA Page ID: Bacardiunitedkingdom Page Type: page Number of Posts: 5 Post Limit: 30 Show Posts by: me Cache Time: 1 Cache Unit: hours Locale: en_US Timezone: America/Chicago ## EXTENSIONS: ## Extensions Plugin: Date Range From: Date Range Until: Featured Post: Lightbox: ## CUSTOMIZE: ## cff_ajax => cff_preserve_settings => cff_title_length => cff_body_length => cff_show_links_type => on cff_show_event_type => on cff_show_video_type => on cff_show_photos_type => on cff_show_status_type => on cff_show_albums_type => on cff_events_source => eventspage cff_event_offset => 6 cff_event_image_size => full cff_albums_source => photospage cff_show_album_title => on cff_show_album_number => on cff_album_cols => 4 cff_photos_source => photospage cff_photos_cols => 4 cff_videos_source => videospage cff_show_video_name => on cff_show_video_desc => on cff_video_cols => 4 cff_filter_string => cff_exclude_string => cff_preset_layout => half cff_media_position => below cff_show_text => on cff_show_desc => on cff_show_shared_links => on cff_show_date => cff_show_media => on cff_show_event_title => on cff_show_event_details => on cff_show_meta => cff_show_link => on cff_show_like_box => 1 cff_post_bg_color => # cff_post_rounded => 0 cff_title_format => p cff_title_size => inherit cff_title_weight => inherit cff_title_color => cff_posttext_link_color => cff_body_size => 12 cff_body_weight => inherit cff_body_color => cff_link_title_format => p cff_full_link_images => cff_link_title_size => inherit cff_link_title_color => cff_link_url_color => cff_link_bg_color => cff_link_border_color => cff_disable_link_box => cff_event_title_format => p cff_event_title_size => inherit cff_event_title_weight => bold cff_event_title_color => cff_event_date_size => inherit cff_event_date_weight => inherit cff_event_date_color => cff_event_date_position => below cff_event_date_formatting => 14 cff_event_date_custom => cff_event_details_size => inherit cff_event_details_weight => inherit cff_event_details_color => cff_event_link_color => cff_date_position => author cff_date_size => inherit cff_date_weight => inherit cff_date_color => cff_date_formatting => 1 cff_date_custom => cff_date_before => cff_date_after => cff_timezone => America/Chicago cff_link_size => inherit cff_link_weight => inherit cff_link_color => cff_view_link_text => View Link cff_link_to_timeline => cff_icon_style => light cff_meta_text_color => cff_meta_link_color => cff_meta_bg_color => cff_expand_comments => cff_comments_num => 4 cff_nocomments_text => No comments yet cff_hide_comments => cff_hide_comment_avatars => cff_feed_width => cff_feed_width_resp => cff_feed_height => 100% cff_feed_padding => cff_like_box_position => bottom cff_like_box_outside => cff_likebox_width => cff_likebox_height => cff_like_box_faces => cff_like_box_border => cff_like_box_cover => cff_like_box_small_header => cff_like_box_hide_cta => cff_enable_narrow => on cff_bg_color => # cff_likebox_bg_color => cff_like_box_text_color => blue cff_video_height => cff_show_author => on cff_class => facebook-feed cff_disable_lightbox => cff_app_id => cff_show_credit => cff_font_source => cdn cff_disable_ajax_cache => cff_request_method => auto cff_cron => unset cff_show_header => cff_header_outside => cff_header_text => Facebook Posts cff_header_bg_color => cff_header_padding => cff_header_text_size => cff_header_text_weight => cff_header_text_color => cff_header_icon => cff_header_icon_color => cff_header_icon_size => 28 cff_author_size => inherit cff_author_color => cff_custom_css => cff_custom_js => cff_title_link => cff_post_tags => 1 cff_link_hashtags => 1 cff_event_title_link => 1 cff_video_action => post cff_sep_color => # cff_sep_size => 1 cff_see_more_text => See More cff_see_less_text => See Less cff_map_text => Map cff_no_events_text => No upcoming events cff_facebook_link_text => View on Facebook cff_facebook_share_text => Share cff_show_facebook_link => 1 cff_show_facebook_share => 1 cff_buy_tickets_text => Buy Tickets cff_translate_view_previous_comments_text => View previous comments cff_translate_comment_on_facebook_text => Comment on Facebook cff_translate_photos_text => photos cff_translate_likes_this_text => likes this cff_translate_like_this_text => like this cff_translate_and_text => and cff_translate_other_text => other cff_translate_others_text => others cff_translate_reply_text => Reply cff_translate_replies_text => Replies cff_translate_second => second cff_translate_seconds => seconds cff_translate_minute => minute cff_translate_minutes => minutes cff_translate_hour => hour cff_translate_hours => hours cff_translate_day => day cff_translate_days => days cff_translate_week => week cff_translate_weeks => weeks cff_translate_month => month cff_translate_months => months cff_translate_year => year cff_translate_years => years cff_translate_ago => ago ## FACEBOOK API RESPONSE: ## {"data":[{"message":"I is for Invite. Bored on a Saturday? It only takes one message to get Plan B moving. \n#Bacardi #Untameable","created_time":"2016-01-30T18:30:01+0000","id":"105943956242724_442602862576830"}],"paging":{"previous":"https:\/\/graph.facebook.com\/v2.5\/105943956242724\/feed?limit=1&since=1454178601&access_token=CAAQtcBMIoZAIBAKA4wZCN0xMZCYIKLVGgeCH4ZC6rWESd5DyPsL8KoXNaBC6iydbzNs8ZBgxAfZAGqLnBD4JZAuS0JANiqYy13QEMMhkCTEZBmyQqnAFZB0xUMFZApqmbjzYAjJgDFt6AR7vTZCluswhHsAZCKHhT49zE9s929YfYTYq7IeIN9ows9cA&__paging_token=enc_AdDNGrZB9gBzyhgKNMWhldZBkU6moKAKgqUSg8aqu9POV6JARcrERJZA4vvuaIvFxPbmItY2OHZCJZA9fmCW49Y3yBcTd1N0Kqey9g48hsFlWkf0fowZDZD&__previous=1","next":"https:\/\/graph.facebook.com\/v2.5\/105943956242724\/feed?limit=1&access_token=CAAQtcBMIoZAIBAKA4wZCN0xMZCYIKLVGgeCH4ZC6rWESd5DyPsL8KoXNaBC6iydbzNs8ZBgxAfZAGqLnBD4JZAuS0JANiqYy13QEMMhkCTEZBmyQqnAFZB0xUMFZApqmbjzYAjJgDFt6AR7vTZCluswhHsAZCKHhT49zE9s929YfYTYq7IeIN9ows9cA&until=1454178601&__paging_token=enc_AdDNGrZB9gBzyhgKNMWhldZBkU6moKAKgqUSg8aqu9POV6JARcrERJZA4vvuaIvFxPbmItY2OHZCJZA9fmCW49Y3yBcTd1N0Kqey9g48hsFlWkf0fowZDZD"}}Thanks for the info. It looks like it’s because it’s an age-restricted Facebook page. The easiest way around this would be to just add the correct avatar image for each post using a JavaScript snippet. Try adding the following to the plugin’s Custom JavaScript section, which is under the Misc tab on the plugin’s Customize page:
$('#cff .cff-author-img img').attr('src', 'https://scontent-ord1-1.xx.fbcdn.net/hprofile-xta1/v/t1.0-1/p50x50/10341870_290387741142319_5265684070295084649_n.jpg?oh=0a89cb098b332ce62a0f39e867f5e23b&oe=5726F71D');Also, don’t forget to update the plugin to the latest version, which should remove the double scrollbars you’re currently seeing on there.
Let me know whether that fixes the issue for you.
John
Hey John,
Thanks so much. That’s perfect.
Great plugin, great support,
Thanks again,
Michael.
You’re welcome, glad to hear that fixed the issue. And thanks for the great review, we really appreciate that!
Have a great weekend,
John
The topic ‘Buddy icon missing, question mark instead.’ is closed to new replies.
