Bug

  • Resolved TravisRowland

    (@travisrowland)


    11 years, 7 months ago

    I closed one ticket after upgrading to 4.8.4 and now it is auto-selected “close ticket” in dropdown when replying to tickets. I replied to two other tickets that I wanted to remain open, but they closed upon reply on accident. Now I can’t find them in “closed” tickets list, they have disappeared.

    https://ww.wp.xz.cn/plugins/wpsc-support-tickets/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author jquindlen

    (@jquindlen)

    11 years, 7 months ago

    Thanks Travis. I missed it because I was working with only closed tickets on my test site. It was a quick and simple mistake and the same can be said for the fix. Version 4.8.5 is out now and resolves the issue. Thanks again.

    Thread Starter TravisRowland

    (@travisrowland)

    11 years, 7 months ago

    I am a developer myself, I figured as much. That’s why I kept my description simple, clear and sweet. 🙂

    Thread Starter TravisRowland

    (@travisrowland)

    11 years, 7 months ago

    Those tickets that accidentally got closed, are they deleted then now? They are not showing up after the patch.

    Plugin Author jquindlen

    (@jquindlen)

    11 years, 7 months ago

    Unfortunately those tickets were marked for deletion.

    Thread Starter TravisRowland

    (@travisrowland)

    11 years, 7 months ago

    That sucks, thanks for the info. I figured that is what happened.

Viewing 5 replies - 1 through 5 (of 5 total)

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