• Resolved shorelinechrism

    (@shorelinechrism)


    Hey! I am encountering a bug with the checkout process when the plugin is active. When I disable the plugin, the functionality behaves as normal.

    The issue occurs on the checkout. Our site is set to default to the customer shipping address:

    Also, we are requiring phone numbers on checkout block:

    Users checking out for the first time see both billing and shipping forms so it doesn’t affect them.

    It seems to affect users who have already ordered and have an address stored in the plugin.

    If a user is trying to checkout and doesn’t choose anything and just uses the default stored address, it won’t let me checkout and clicking the checkout/place order button does nothing. Sometimes it scrolls up the page but there might be a hidden form for the address that I can’t find in devtools or something.

    I noticed that if you check the “use same address for billing” checkbox, once or twice, it ends up working.

    Here is a video of the experience of a first time user checking out and then ordering another product after their address is stored by plugin:

    I think it has to do with the phone number. We are requiring it and here’s a short clip of the address box on the checkout showing the phone number on load and then it gets removed from the address box. Here is a clip of refreshing the checkout screen. You can see the phone number in the billing address disappears:

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter shorelinechrism

    (@shorelinechrism)

    Hey guys, sorry I forgot to include a system report so here’s a link to the pastebin.

    Plugin Author Kombiah Ramaiah

    (@kombiahrk)

    Hai @shorelinechrism,

    Thank you for bringing this critical issue to our attention and for sharing the detailed observations and video clips. Your clear explanation helped us identify the problem quickly.

    We’re happy to let you know that the bug — where the phone number disappeared and prevented checkout for returning users with saved addresses in the Block Checkout — has been fully resolved in the latest version of our plugin (v1.0.13).

    Please update to the newest version to ensure a smooth checkout experience for all your customers.

    We truly appreciate your vigilance and valuable feedback. If you notice anything else or have any suggestions that could help us improve further, please feel free to share — we’re always here to help!

    Thread Starter shorelinechrism

    (@shorelinechrism)

    Thanks! I’m going to probably be launching the plugin after the holidays. Appreciate your quick responses!

Viewing 3 replies - 1 through 3 (of 3 total)

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