BUG: Checkout keeps soft reloading! | ww.wp.xz.cn

Resolved Aggravated Badger
(@tehcook)

1 month, 3 weeks ago

Hi team,

Really love the plugin but apparently this has messed up checkout. A customer called us saying she can’t place an order because checkout is funky and keeps reloading thus preventing her to complete checkout.

We disabled each plugin to troubleshoot, and found that the WooCommerce PayPal Payments is causing this error. We had to disable the plugin until further notice… 🙁

Please please look into it. FYI we even tried disabling recaptcha and still the same issue persists.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Krystian Syde
(@inpsydekrystian)

1 month, 2 weeks ago

Hello @tehcook

We suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support.

Please make sure to include the URL of this thread in your ticket for reference.

Kind regards,
Krystian

Thread Starter Aggravated Badger
(@tehcook)

1 month, 2 weeks ago

Hi Krystian!

Apparently it’s the same issue as reported by here too: https://ww.wp.xz.cn/support/topic/getting-all-order-fails-and-infinite-spinning-wheel-timeouts-on-checkout/#post-18876795

I’ll drop a message on the link you provided. cheers!
Thread Starter Aggravated Badger
(@tehcook)

1 month, 2 weeks ago
Okay, created the ticket.
- This reply was modified 1 month, 2 weeks ago by Aggravated Badger.
Thread Starter Aggravated Badger
(@tehcook)

1 month, 2 weeks ago

I’m replying back to say that @inpsydekrystian helped our site and noticed that Fastlane was the culprit. By disabling Fastlane, checkout works fine again!

Therefore, I recommend to all users to keep the Fastline setting disabled.

Cheers Krystian for the help.

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
2 participants
Last reply from: Aggravated Badger
Last activity: 1 month, 2 weeks ago
Status: resolved